Key Responsibilities
- Work as part of a group's customer experience functions to uplift our propositions and service qualities in all markets, supported by advanced customer data analytics.
- Work with large data sets to find insightful knowledge to help steer business actions.
- Present customer data insights clearly and persuasively to various stakeholders.
- Work with business units to administrate and monitor various Voice of Customers and NPS programs.
- Be a custodian of customer experience data and ensure data accuracy, consistency, and compliance with reporting standards.
- Collaborate with other data owners and local business units for group-wide analytics endeavours.
Experience
- Degree holder with relevant degree.
- Minimum 2 to 5 years of experience in Life insurance / Financial Services with hands‑on data management experience.
- Strong technical and analytical skills.
Skills & Capabilities
- Ability to interpret data, identify trends, and translate findings into actionable business insights.
- Proven skills with data management and data visualisation tools; experience with AI/LLM is a plus.
- Skilled in customer research, CRM, and database management.
- Agile and experimental mindset; enjoys data exploration.
- Ability to connect data insights with business strategies to drive actional insights.
- Strong interpersonal, communication and data storytelling skills.
- Able to communicate insights effectively to stakeholders in diverse cultures and markets.
- Cross‑functional and cross‑cultural stakeholder management.
- Proficient in written and spoken English.
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