Customer Experience Product Analyst

Advance customer experiences as a Customer Experience Product Analyst. Engage clients with thoughtful issue resolution and support while contributing to a collaborative team environment.

In this pivotal role, you will serve as the initial point of contact for customer inquiries, leveraging your analytical skills to find effective resolutions. Your ability to multitask and your attention to detail will drive successful troubleshooting while you work closely with multiple teams. You will also help shape product improvements by conveying client feedback.

Key Responsibilities:

• Manage client inquiries and provide effective support
• Triage and prioritize issues based on urgency
• Host web meetings to assist customers
• Replicate and document technical issues for teams
• Collaborate in team meetings to drive improvements

Requirements:

• Bachelor's degree required
• Strong verbal and written communication skills
• Keen problem-solving and analytical capabilities
• Experience in technical support or customer service
• French language proficiency essential

Maximize client satisfaction through effective troubleshooting and solid interpersonal communication in an engaging workplace.

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