Customer Insights Analyst

A company is looking for a Customer Insights Analyst (Contact Center / CX Focus).

Key Responsibilities

Analyze customer experience survey data and operational data to identify trends

Translate data into actionable insights and recommendations for business decisions

Support ad hoc analysis requests and communicate findings through presentations and reports

Required Qualifications

3-5+ years of experience in data analysis, market research, or customer insights

Experience with customer experience surveys (CSAT, NPS)

Background in contact center or customer support operations preferred

Working knowledge of SQL and strong proficiency in Excel

Familiarity with Tableau or similar analysis tools