Customer Integration Engineer

Wayve
Tokyo, JP
On-siteCareer-pivot friendly

Who this role is best for

Best suited to automotive engineers with hands-on vehicle integration experience working in a hybrid Tokyo-based role that bridges customer and internal teams.

Best fit for

  • Automotive engineers who troubleshoot vehicle integration issues independently.
    — “Troubleshoot and resolve technical issues related to our technology independently
  • Candidates comfortable acting as the technical liaison between customers and internal teams.
    — “Serve as the bridge between customer vehicle integration teams and Wayve’s internal engineering teams
  • Professionals with deep knowledge of vehicle communication protocols and system architectures.
    — “Solid understanding of vehicle communication protocols (e.g. CAN, Ethernet) and automotive system architectures

Things to consider

  • Hybrid work arrangement requires office presence in Tokyo.
    — “This is a full-time role based in our office in Tokyo
  • Role involves regular travel to customer sites.
    — “Willingness to travel as required

How to stand out

  • Demonstrate specific examples of diagnosing vehicle vs. software issues.
    — “effectively distinguish between vehicle-related issues and those specific to the Wayve AI Driver
  • Highlight hands-on experience with automotive diagnostic tools like CANape.
    — “Proficiency with diagnostic and calibration tools (e.g. CANape or similar)
  • Showcase experience bringing automotive products to production.
    — “ideally with a track record of bringing products to production
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · IndividualLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • seamless integration of technology into vehicles
  • resolution of technical issues
Typical background
hands-on experience with development vehiclesfamiliarity with diagnostic tools

Skills & requirements

Required

Technical SupportDiagnostic ToolsVehicle Communication ProtocolsCollaboration

Preferred

Programming SkillsAutomotive Environment Experience

Stack & domain

PythonReactLeadershipCommunicationFinanceHealthcare

About the role

Original posting from Wayve

About us   

Founded in 2017, Wayve is the leading developer of Embodied AI technology.  Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems.

Our vision is to create autonomy that propels the world forward.  Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. 

In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future.

At Wayve, your contributions matter.  We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact.  

Make Wayve the experience that defines your career!  

The Role 

In this role, you will play a critical part in supporting our customers throughout the entire development lifecycle, from the initial integration phase to the final validation of our technology. You will ensure that customers receive responsive, high-quality technical support and work closely with both our clients and internal engineering teams to ensure seamless integration of our technology into their vehicles.

Located near our customers, you will be in a prime position to perform rapid diagnostics, identify issues in real time, and collaborate directly with customer engineering teams. This proximity allows you to maintain a holistic understanding of the system and effectively distinguish between vehicle-related issues and those specific to the Wayve AI Driver.

Key Responsibilities

Provide hands-on technical support to customers throughout the development and validation process

Serve as the bridge between customer vehicle integration teams and Wayve’s internal engineering teams

Troubleshoot and resolve technical issues related to our technology independently

Escalate complex or critical issues to the appropriate internal stakeholders

Develop deep understanding of customer systems and APIs (e.g. drive-by-wire) to effectively guide internal teams

Maintain a system-level perspective to identify root causes, whether vehicle-based or software-related

About you  

In order to set you up for success as a Customer Integration Engineer at Wayve, we’re looking for the following skills and experience.  

Strong problem-solving skills and analytical thinking

Proven ability to lead investigations into platform or vehicle issues in collaboration with internal and customer teams

Extensive hands-on experience with development vehicles

Proficiency with diagnostic and calibration tools (e.g. CANape or similar)

Familiarity with terminal usage and a willingness to develop basic programming skills

Solid understanding of vehicle communication protocols (e.g. CAN, Ethernet) and automotive system architectures

Practical experience working in an automotive environment, ideally with a track record of bringing products to production

Excellent communication and interpersonal skills for effective collaboration with both customers and internal teams

Willingness to travel as required

This is a full-time role based in our office in Tokyo. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team.  

#LI-KM1

Wayve is committed to creating an inclusive interview experience. If you require any accommodations or adjustments to participate fully in our interview process, please let us know.

We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition  (including breastfeeding) or any other basis as protected by applicable law.  

For more information visit Careers at Wayve. 

To learn more about what drives us, visit Values at Wayve 

DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

 

 

Source: Wayve careers

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