Customer Intelligence Analyst

A company is looking for a Customer Intelligence Strategy Analyst to lead the evolution of customer intelligence capabilities through AI-driven insights and integrated customer data.

Key Responsibilities

Lead the development of predictive retention and churn risk models using various analytics

Execute the roadmap for AI-enabled customer intelligence, including machine learning and automated insights

Own customer intelligence data governance within Salesforce and unify customer data across platforms

Required Qualifications

Bachelor's degree with 5+ years in customer analysis or related field

Advanced Salesforce expertise in reporting and data governance

Experience implementing AI and predictive analytics in sales or customer success

Strong project and stakeholder management skills

Proficiency with generative AI tools and understanding of AI governance