Customer Sales Engineer

Upguard
Los Angeles, US
On-site

Who this role is best for

Best suited to mid-level technical sales professionals working in cybersecurity who excel in post-sales technical environments and customer-facing roles.

Best fit for

  • Technical experts who enjoy architecting solutions for commercial success.
    — “architecting solutions that drive growth within our existing customer base
  • Post-sales professionals who thrive in fast-paced, AI-augmented environments.
    — “thrive in a fast-paced, AI-augmented sales environment
  • Customer-facing individuals who can demonstrate advanced technical value.
    — “demonstrating advanced technical value and architecting solutions

Things to consider

  • Focus on existing customer expansion rather than new customer acquisition.
    — “support customer expansion by partnering with Account Managers
  • Requires deep product expertise and ability to articulate technical value.
    — “be the primary technical and product expert

How to stand out

  • Showcase experience in complex renewal and upsell opportunities.
    — “partnering with Account Managers during complex renewal and upsell opportunities
  • Highlight instances where you’ve been a go-to product authority.
    — “be the go-to expert for our new multi-product offering
  • Demonstrate a track record of directly impacting commercial success.
    — “building solutions that directly impact commercial success
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • customer expansion through renewal and upsell opportunities
  • demonstrating advanced technical value
Typical background
technical sales or pre-sales experiencebackground in cybersecurity

Skills & requirements

Required

Technical Expertise In Upguard's CRPM PlatformPost-sales Technical SupportProduct Authority

Preferred

Ai-driven Security Solutions

Stack & domain

Cyber RiskSecurity RatingsThreat Intel

About the role

Original posting from Upguard via Lever

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

At UpGuard, our Sales team continues to be the engine of our growth, moving beyond simple transactions to become trusted architects of digital resilience. In an era where third-party risk is more complex than ever, we maintain a highly collaborative, consultative culture that puts the customer’s security posture above all else.

Following a record-breaking 2025 where we shattered revenue targets and expanded our global footprint, we are entering 2026 with even greater momentum. We are seeking high-energy individuals who thrive in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a relentless desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you.

Where does this role fit in?

We are looking for a dynamic, customer-facing Customer Sales Engineer to be the primary technical and product expert for our Account Management team. The primary focus of this role is to support customer expansion by partnering with Account Managers during complex renewal and upsell opportunities.

You will be the go-to expert for our new multi-product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth within our existing customer base.

This role is perfect for someone who excels in a post-sales technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success.

Source: Upguard careers (Lever)

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