Customer Service Representative

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

Job Description

Instructure is growing, and we want our top talent to grow with us. That’s why we invest time

and energy in developing our employees. Instructure invests in helping team members develop

the skills to succeed and provide opportunities for growth. Our teams are self-driven,

empowered, and we support a bottom up culture. This is helping us drive our success. Turns

out when you hire good candidates, invest in people, you end up with an excellent place to

work.

Instructure is a company that is helping lifelong learners around the world to empower

themselves to make the most of their academic achievements and turn credentials into

opportunities. In the role of Office Support, you’ll be part of a hand-picked team of talented,

dynamic and committed people that make up our growing Print Services division printing and

delivering over a million credentials annually.

We are looking for a responsible, well-organized person who will be

responsible for a variety of tasks. Duties will include providing support to our managers,

employees, customers, and various daily office needs.

The ideal candidate will have excellent oral and written communication skills and be able to

organize their work using tools such as MS Excel and SalesForce. If you have previous

experience or exposure to customer support, we’d like to meet you.

Ultimately, the individual in this role will ensure the efficient and smooth day-to-day operation of our print facility.

Responsibilities/Functions

• Occasional shipping and receiving including creating shipping labels for FedEx and USPS Priority Mail

• Prepare Postal Paperwork.

• Proper handling of consumables

• Work with Learner Support team to resolve customer issues

• Communicate with Learners through SaleForce

• Logging returned mail.

• Preparing Sample Packs for the Sales team

Requirements:

• Attention to detail and problem-solving skills.

• Team oriented.

• Positive attitude and willingness to learn new things.

• Excellent written and verbal communication skills.

• Strong organizational skills with the ability to multitask.

• Excellent time management skills and the ability to prioritize work.

• Proficiency in MS Office (MS Excel, MS Word).

• Working knowledge of office equipment, such as printers, computers, etc.

• High School Degree.

Preference will be given to candidates with any of the following experience:

• Customer Support

• UPS/FedEx shipping and receiving

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.