Customer Success AI Architect

Saviynt

Remote

Who this role is best for

Best suited to mid-level professionals with experience in customer success and AI-driven platforms working in identity security.

Best fit for

Professionals adept at driving customer loyalty through value-based outcomes.
— “driving value-based outcomes by providing customer categorization”
Individuals capable of coordinating remediation efforts to maintain customer goals.
— “coordinate any required remediation to ensure our customers stay on track”

Things to consider

Role requires routine health checks and remediation coordination.
— “perform routine health checks and coordinate any required remediation”

How to stand out

Demonstrate experience in driving customer adoption of AI products.
— “manage customer loyalty and adoption of Saviynt’s innovative products”
Highlight past success in customer retention and business expansion.
— “greater customer happiness, retention, and expansion of Saviynt’s business”
Showcase ability to provide adoption recommendations based on business objectives.
— “using our customers’ business objectives and priorities as the foundation”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Drive value-based outcomes for customers
Ensure customer satisfaction and retention

Typical background

Experience in customer successStrong technical background in AI and security

Skills & requirements

Required

AIIdentity PlatformCustomer SuccessData GovernanceAccess Management

Preferred

Cloud SecurityAI Governance

About the role

Original posting from Saviynt via Lever

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.

Source: Saviynt careers (Lever)