Customer Success Manager

Easygenerator

RemoteVisa sponsorshipCareer-pivot friendly

Who this role is best for

Best suited to experienced Customer Success professionals who thrive in remote, high-impact roles within the EdTech and HR tech sectors.

Best fit for

Experienced in managing customer portfolios with a focus on retention and growth.
— “Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.”
Strong communicators who can lead strategic discussions and act as trusted advisors.
— “Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.”
Candidates with a commercial mindset and passion for negotiating outcomes.
— “You have a passion for negotiating the best possible outcome for external and internal stakeholders.”

Things to consider

Requires at least 2 years of Customer Success or account management experience.
— “You have at least 2 years of Customer Success (or (key) account management related) experience”
Must be comfortable working remotely in a fast-growing scale-up environment.
— “Being part of a fast-growing scale-up environment where you can make an impact from day 1”

How to stand out

Highlight specific examples of driving customer retention and expansion in past roles.
— “drive successful renewals, contract expansion and advocacy”
Demonstrate your ability to act as the voice of the customer internally.
— “Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.”
Showcase your knowledge of the latest trends in HR tech.
— “You’re up to date on the latest trends and developments in our discipline.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

ensuring high levels of customer satisfaction, retention, and growth

Typical background

experience in customer success or account management

Skills & requirements

Required

Customer Success ManagementAccount ManagementCommunicationNegotiation

Preferred

HR TechEdtech

Stack & domain

Customer SuccessAccount ManagementNegotiationHr TechCommunicationCommercial MindsetCustomer OrientationEdtechLearning And Development

About the role

As a Customer Success Manager at Easygenerator, you'll be responsible for nurturing relationships with a diverse portfolio of clients, ensuring their success and satisfaction with the company's eLearning authoring software, and driving business growth through strategic planning and proactive support.

Original posting from Easygenerator via Ashby

ABOUT EASYGENERATOR
Easygenerator is a fast-growing EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg’s, T-Mobile, and Siemens, we’re continuing our global expansion and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.
We are an AI-first company, not only in the products we build, but also in how we operate internally. You’ll gain hands-on experience with the latest AI technologies and develop a future-proof skillset.
ABOUT THE ROLE
We are looking for a highly energetic Customer Success Manager to join us!
You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way!
We established the customer success department in 2017 to help our customers accelerate the value they get out of the product and it did! Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.
AS AN EASYGENERATOR CUSTOMER SUCCESS MANAGER YOU WILL:
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
WHAT YOU BRING
A bachelor’s degree or higher.
Experience. You have at least 2 years of Customer Success (or (key) account management related) experience
Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.
WHAT’S IN IT FOR YOU:
Working in a fun & international environment surrounded by a dedicated team.
Being part of a fast-growing scale-up environment where you can make an impact from day 1
Career framework and growth coaching
Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly
Remote working policy
READY TO JOIN US?
Apply now and be part of shaping the future of EdTech!

Source: Easygenerator careers (Ashby)