Customer Success Manager

Xsolla

Seoul, KR

Career-pivot friendly

Who this role is best for

Geared toward mid-level professionals comfortable with managing post-sale client relationships in the video game industry from a Seoul-based position.

Best fit for

Professionals adept at driving adoption and value realization in client relationships.
— “driving adoption, value realization, and long-term customer success”
Candidates with experience in onboarding and implementations for gaming clients.
— “experience in supporting onboarding, implementations, and ongoing client engagement”
Individuals who excel in collaborative, dynamic settings with cross-functional teams.
— “thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting”

Things to consider

Role requires managing relationships with game developers globally.
— “help developers solve the inherent challenges of the video game industry”
Must handle increasing work complexity with sound judgment.
— “ability to manage work of increasing complexity, exercise sound judgment”

How to stand out

Demonstrate measurable outcomes from past client success initiatives.
— “helping customers achieve measurable outcomes”
Highlight cross-functional collaboration in client engagement strategies.
— “collaborate effectively with cross-functional partners”
Showcase long-term partnership building in previous roles.
— “strengthening long-term partnerships”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

driving customer adoption
long-term customer success

Typical background

customer successsales

Skills & requirements

Required

Customer Relationship ManagementAnalytical ThinkingCollaboration

Preferred

Project ManagementSales

Stack & domain

Client-focusedConsultativeResults-orientedRelationship ManagementAnalytical Thinking

About the role

Original posting from Xsolla via Lever

ABOUT YOU
We are looking for an Customer Success Manager who is client-focused, consultative, and results-oriented to join our Customer Success team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to manage post-sale client relationships while driving adoption, value realization, and long-term customer success.
Strong customer success expertise, relationship management skills, and analytical thinking are essential, along with experience in supporting onboarding, implementations, and ongoing client engagement. The ability to manage work of increasing complexity, exercise sound judgment, and collaborate effectively with cross-functional partners will be key to your success in this role.
If you’re passionate about helping customers achieve measurable outcomes, strengthening long-term partnerships, and growing your impact in customer success, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.

Source: Xsolla careers (Lever)