Customer Success Manager (Early Career)

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z. Pylon is a tool that thousands of users spend most of their day in.

Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io use us everyday to run their support and customer success workflows. Also, we recently made this year's Enterprise Tech 30 List https://www.enterprisetech30.com/.

Our product has a very large problem space so there’s a ton of stuff to build and take ownership of - we’d be excited to get your help!

WHAT YOU'LL DO

• Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.

• Help grow a customer success motion and everything that comes with it

• Work with engineering to build tooling and process, and convey product feedback.

• Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas

• Identify customers who are not using the product as expected and engage with them

• Dogfood Pylon for our customer success processes

• You'll be turned to for feedback and suggestion on features to add into the product!

REQUIREMENTS

• 0-2 years of experience in a Customer Success or Account Management role

• BA/BS degree or equivalent practical experience from a reputable post-secondary college/university

• Strong technical background.

• Located in (or will relocate to) San Francisco and excited about working in-person

• Comfortable regularly interacting with customers over chat and video

• Able to dive deep into a customer's use case and business and recommend solutions to them

• Organized and hard working

• An interest in tinkering with the product and imagining new workflows

• Major bonus: able to create and play with data dashboards in analytics tools

OUR PERKS

🍽 Lunch, dinner and snacks at the office

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 Retirement savings

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

✈️ Relocation and immigration support

More about Pylon

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator https://www.linkedin.com/company/y-combinator/ and General Catalyst https://www.linkedin.com/company/general-catalyst/, a16z https://a16z.com/ we just announced our Series B ($51M total raised)

Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas

Team: Currently 100+ with a team of 9 CSMs and growing!