Customer Success Specialist, Mandarin and English Speaking

Spreetail
Leighton Buzzard, GB
On-siteCareer-pivot friendly

Who this role is best for

Best suited to bilingual professionals with logistics or account management experience working in ecommerce.

Best fit for

  • Bilingual professionals adept at bridging client and operational needs.
    — “acts as a bridge between the clients and the company's operations”
  • Account managers with logistics service expertise seeking client-facing roles.
    — “responsible for ensuring that clients using the company's logistics services are satisfied”
  • Mid-level specialists comfortable with problem-solving in logistics operations.
    — “ensuring smooth communication and effective problem-solving”

Things to consider

  • Mandatory bilingual proficiency in English and Mandarin.
    — “ability to speak English and Mandarin”

How to stand out

  • Demonstrate specific examples of improving client satisfaction in logistics.
    — “maintain high levels of client satisfaction and retention”
  • Highlight experience in ecommerce logistics and account management.
    — “propels brands to increase their ecommerce market share”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • ensure high levels of client satisfaction and retention
Typical background
background in customer service or account management

Skills & requirements

Required

Customer ServiceAccount ManagementLogistics OperationsBilingual Communication

Preferred

Experience In Logistics Services

Stack & domain

Customer ServiceAccount ManagementLogistics OperationsCommunicationProblem-solvingTeamworkCustomer SuccessLogistics

About the role

Original posting from Spreetail via Lever

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving. 

This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily.

Source: Spreetail careers (Lever)

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