Customer Support Agent – Trading & Algo Systems (Remote)

We are looking to hire a Customer Support Agent with a strong interest in trading and financial markets to join our team long-term.

Our company provides automated algorithmic trading systems to clients. This is not a generic support role. You will be supporting users of our automated strategies, assisting with system usage, platform setup, and trading-related questions, while tracking client progress to ensure they receive high-quality support.

Key Responsibilities

• Handle customer inquiries related to automated trading systems

• Assist clients with trading-related questions and platform usage

• Track client progress and proactively follow up when needed

• Communicate clearly with clients via tickets, calls, and meetings (in English)

• Work closely with internal teams to ensure issues are resolved efficiently

Required Skills & Qualifications

• Solid understanding of trading concepts

• Knowledge of futures, stocks, and crypto markets is required

• Experience with NinjaTrader is a strong plus

• Fluent English (spoken and written)

• Must be comfortable conducting calls and live meetings with clients

• Strong communication skills and problem-solving mindset

Mandatory Traits (Please read carefully)

• Proactivity is non-negotiable

We provide training and guidance, but if you need to be told what to do at every step, this role is not for you.

• Long-term commitment

We value our team and strongly prioritize internal promotions.

If you perform well, show responsibility, and develop the right skills, you will be rewarded and grow within the company.

• Loyalty and integrity are core values

We value people who are fair, honest, reliable, and accountable.

If you stand by your responsibilities and act with integrity, we want to work with you.

• Fast learner with a strong sense of ownership

Occasionally, workload may exceed standard hours.

If flexibility, commitment, and a mission-first mindset bother you, please do not apply.

Final Note

If you’ve read this far and feel unsure whether this challenge is for you, that’s okay, there will always be other opportunities elsewhere.

However, if this role motivates you, if you recognize these qualities in yourself, and if you genuinely want to be part of a serious project where effort and loyalty are recognized, we’d be happy to talk and introduce you to what we’re building.