Customer Support Analyst, Argentina

Loadsmart

RemoteCareer-pivot friendly

Who this role is best for

Geared toward mid-level professionals comfortable with remote work in logistics technology who embody curiosity and teamwork.

Best fit for

Proactive individuals who thrive in dynamic, fast-paced environments.
— “proactive, data-driven and who thrives in a dynamic and fast-paced global company”
Customer-focused professionals with experience in Level 1 support.
— “responsible for Level 1 support, assisting customers across various channels”

Things to consider

Must ensure all customer issues are tracked and resolved efficiently.
— “ensure that all customer issues are tracked, followed up on, and resolved efficiently”

How to stand out

Highlight experience with data-driven customer support solutions.
— “data-driven and who thrives in a dynamic and fast-paced global company”
Demonstrate contributions to process improvement in past roles.
— “contributing to process improvement and escalation workflows”
Showcase ability to handle multiple customer support channels.
— “assisting customers across various channels”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

efficient-issue-resolution
customer-satisfaction
process-improvement

Typical background

customer-servicelogisticsoperations

Skills & requirements

Required

Customer-supportProcess-improvementEscalation-workflowsData-driven-decision-making

Preferred

LogisticsFreight-management

Stack & domain

Customer SupportProcess ImprovementEscalation WorkflowsCustomer Issue TrackingCustomer Relationship ManagementProactivityData-driven ApproachCustomer FocusProblem-solvingTeamworkLogisticsTechnology

About the role

Original posting from Loadsmart via Lever

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We are looking for a Customer Support Analyst to join our team remotely! We are seeking someone proactive, data-driven and who thrives in a dynamic and fast-paced global company.
In this role, you will be responsible for Level 1 support, assisting customers across various channels while contributing to process improvement and escalation workflows. You are highly customer-focused and will ensure that all customer issues are tracked, followed up on, and resolved efficiently.
DEPARTMENT: Account Management
LOCATION: Argentina (Remote)

Source: Loadsmart careers (Lever)