CX Process Engineer: Automate & Elevate Customer Journeys

A leading financial technology firm in Hong Kong is seeking a Customer Experience Specialist to enhance the efficiency of the customer lifecycle from account opening to service delivery. This role requires 3–5 years of experience in customer experience or operations, ideally in the Fintech sector. The ideal candidate should be fluent in English and Chinese, have strong problem-solving skills, and the ability to work across teams to drive process improvements through automation.

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