Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.
Top 5-10 responsibilities:
Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
Experience with Dialer and Integrations, Text to Speech and ASR.
Most have broad Genesys Cloud knowledge.
Ideal candidate background: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.
Skills/attributes preferred:
Certifications and experience directly with implementation of Genesys migrations to the Cloud.
Would desire a Genesys certified person so that they can directly open support tickets.
Skills & Requirements
Technical Skills
Genesys cloud design and administrationGenesys architectIvrDialer and integrationsText to speechAsrGenesys cloud knowledgePureconnect to genesys cloud cx supportGenesys applicationsBest practicesGenesys migrations to the cloudGenesys certifiedOpening support ticketsGenesys certified