Data Analyst, Operational Support

Overview

Ready to do meaningful work with an industry leader? We are seeking top talent to join our QA Team!

Rollins, Inc. is seeking a highly analytical and detail-oriented Data Analyst - Operational Support to join our team in a newly created role. This position will play a critical role in enabling data-driven decision-making across Rollins' Operational Support functions, including Quality Assurance, Claims, Technical Services, Training & Innovation, and Government Regulatory & Relations.

The ideal candidate brings strong analytical rigor, exceptional attention to detail, and the ability to translate complex operational data into clear, actionable insights for leaders and cross-functional partners. This role is well-suited for an analyst who enjoys partnering with business teams, identifying trends, and improving operational effectiveness through data.

While a member of the Operational Support team, this role will be integrated with our Enterprise Data & Analytics organization to ensure alignment and knowledge of Rollins data strategy, environments, standards and best practices. With this structure, the role will be well-positioned to grow both in business and operational knowledge while building data and analytical skills.

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Responsibilities

You will...

• Serve as a trusted analytical partner to Operational Support teams by providing data analysis, trend analysis, reporting, and insights that inform operational decisions
• Facilitate Internal Communications and provide analysis and discussion on trends from operational data and other data sets.
• Interpret and translate trends and form recommendations to improve operational effectiveness, efficiency, and compliance
• Develop and maintain recurring and ad hoc reports, dashboards, and presentations for leadership and cross-functional stakeholders
• Collect, validate, and analyze data from multiple operational systems and data sources to identify trends, risks, and improvement opportunities
• Collaborate with business partners to define reporting requirements, KPIs, and success measures
• Ensure data accuracy, consistency, and documentation of assumptions and methodologies
• Continuously identify opportunities to improve reporting processes, analytics workflows, and data quality

The Benefits. . .

• Challenging position with a financially stable and reputable company
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Discounts, tuition reimbursement, and dependent scholarship awards
• Paid Time Off
• Work Environment: This is an inperson position at our Atlanta- Buckhead main campus @ 2170 Piedmont Rd NE, Atlanta, GA 30324, US.

Why Rollins?

Rollins, Inc., is a global consumer and commercial service company that provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management industry is $20B and growing and provides services and protection against termite damage, rodents, and insects to more than 2M customers in the US alone. Rollins is headquartered in Atlanta, GA, and has over 800 locations worldwide, 20,000 teammates, and reaches over $3B Revenues annually (NYSE: ROL).

The core business is operated through our wholly owned subsidiaries, the largest of which include Orkin US, HomeTeam Pest Defense, Clark Pest Control, Fox Pest Control, Orkin Canada, Western Pest Services, Northwest Exterminating, and TruTech Wildlife.

The mission of Rollins is to empower our brands to focus on best serving their teammates and customers.

Learn more about Rollins careers as well as our diversity, equity, and inclusion efforts on our careers page: www.careers.rollins.com

Qualifications

The Experience You Will Bring (Minimum Requirements):

• Minimum of three years proven experience or education in a data analysis and reporting role
• Bachelor's degree in business, operations management, computer science, statistics, or related field
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
• Proficiency in data analysis tools, BI tools, data visualization techniques, and software, including advanced Excel functions (i.e., Microsoft Fabric, PowerBI, etc.)
• Strong proficiency in Microsoft Office Suite. Excellent organizational and communication skills
• Ability to work independently and collaboratively
• Excellent written and verbal communication skills, with the ability to present findings to both technical and non-technical audiences
• Ability to manage multiple priorities, work independently, and collaborate effectively in a fast-paced, team-oriented environment

What Will Put You Ahead (Preferred Experience, Knowledge, Skills and Abilities):

• Ability to work with multiple groups
• Knowledge of the professional pest management industry
• Familiarity with Service Now platforms