Data Analyst, Operations

Kikoff is hiring a Data Analyst, Operations with 3 - 5 years of experience. Based in United States - San Francisco, CA and with In-office ways of working.

Job description and responsibilities:

As the first Operations Data Analyst at Kikoff, you will help shape the future of our Operations organization. This is a great opportunity to use your data expertise, analytical mindset, and cross-functional collaboration skills to optimize how our Operations team works and drives impact.

About the Role

The Operations organization at Kikoff handles diverse responsibilities, including customer support, fraud prevention, prioritizing customer feedback, and collaborating with Product and Engineering teams. As the first Operations Data Analyst, you’ll report directly to the Operations team while receiving mentorship from the Data team. You’ll tackle high-impact projects that blend data analysis with strategic thinking to enhance our operations.

What You’ll Do

Your key responsibilities will include projects such as:

Forecasting Workforce Needs: Use data to ensure we understand resource and staffing needs to meet customer demands.

Improving Customer Experience: Investigate and analyze customer issues and unhappy paths. Identify trends and actionable solutions, and develop business cases to prioritize effectively.

Enhancing AI Chatbot Performance: Pull and analyze data from AI-powered chatbot conversations to improve outcomes.

Empowering the Team: Support teammates by automating analyses and writing SQL queries to evaluate the effectiveness of operations strategies and decisions.

Strengthening Fraud Prevention: Develop data-driven methods to enhance fraud detection and prevention strategies.

This role offers significant growth potential, with opportunities to take on new responsibilities or evolve into more advanced roles as the team grows, depending on your skills and interests.

Requirements and qualifications:

Qualifications

2+ years of experience in a Data Analyst, Data Scientist, or similar role

Fluent in SQL

Proficient in statistics and probability

Proficient in Excel or Google Sheets

Excellent communication skills—you can translate complex data into clear, actionable insights

Business acumen and ability to adapt recommendations to diverse objectives

Proven ability to work on multiple projects and navigate ambiguous situations with multiple stakeholders