JLL is hiring a Data Analyst, Quality with 0 - 3 years of experience. Based in United States - Chicago, IL and with Hybrid ways of working.
Job description and responsibilities: The Custodial Quality Data Analyst will assist with data collection (equipment & supplies), monitoring trends, and Corrigo work order hygiene. The ideal candidate will be a self-starter with minimal coaching, unconventionally curious, and an excellent communicator able to work with technical and non-technical people at various levels of the organization. This is a hybrid position.
What This Job Involves
- Support operational analysis and performance to ensure flawless execution against KPIs and other associated metrics
- Initiate conversations with key stakeholders to understand business problems, situations and opportunities where data analytics and reporting can be utilized to improve decision making and operational results
- Work closely with and support Account Leadership and Client’s (internal & external) in implementing reporting routines to ensure seamless and timely service delivery
- Ensure adherence to JLL and Client branding for presentations
- Coordinate production of Monthly and Quarterly operational reviews and KPI tracking
- Promote and document continuous process improvement with timely update the baseline Operations Playbook that fits the needs of the account
- Implement and support governance policies and processes for consistent and accurate source data
- Develop and maintain positive client relationship
- Conflict resolution and solution analysis
- Equipment Management- support obtaining equipment information for pick ups and repairs, communication with equipment repair and rental vendors
- Supply Management - Assist with data collection on supply usage and purchases in quality regions 1-6 while supply programs are being developed throughout the district
- Contractor Transition - assist with validating supply removal, supply pick up, and installation of new dispensers during transition
- Corrigo work order hygiene - assist with equipment and supply requests as well as creating and validating Corrigo work orders
- Assist with vendor KPI performance management.
- Leverage BI Solutions (data warehouse) in managing data storage.
- Manage and transform high volumes of data.
- Develop and maintain trend analyses.
- Increase efficacy and efficiency of workflow processing
Requirements and qualifications: Sound like you? To apply you need to be:
- College degree preferred; High School diploma or equivalent required.
- 2-3 years of relevant experience
- Excellent Communications – written and verbal, ability to present data.
- Proven ability to sift through data, perform analysis, identify critical information, and develop solution options is essential
- Demonstrated ability to grow and learn new systems.
- Organized, proactive, and customer focused
- Solid data analysis and research skills and experience extracting, tracking, and organizing data from various databases for metrics, reports preferred
- Technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC preferred
- Advanced experience with MS Office suite, and CMMS databases, Visio, Sharepoint preferred
- SQL and VBA code experience preferred