Data Analyst with ITSM Expertise

A company is looking for a Data Analyst with expertise in IT Service Management (ITSM).

Key Responsibilities

Transform complex service data into actionable insights for IT operations

Build and maintain production dashboards using advanced Power BI skills

Analyze IT operational metrics and translate performance into recommendations

Required Qualifications

Strong SQL expertise for writing complex queries

Advanced skills in Power BI, including building complex DAX measures

Experience with data modeling and transformation for analytics

Understanding of IT operational metrics related to ITSM

Operational mindset to interpret data and recommend improvements