Overview
The Better Business Bureau® of Atlanta & Northeast Georgia (BBB Atlanta) is seeking a Data & Analytics Engineer (SQL / BI / Dashboards) to help build and support the organization’s growing data and analytics capabilities. This role will develop BBB ATL’s core data infrastructure, dashboards, and KPI reporting environment to support operational performance and leadership decision-making. The position works closely with Operations leadership to integrate data from key systems, build reporting pipelines, and deliver actionable insights across the organization, helping modernize how operational data is collected, analyzed, and used to support strategic initiatives. This role does not include direct supervisory responsibility; strategic direction of BBB ATL’s data and analytics initiatives remains with the Director of Operations.
Key Responsibilities
Data Infrastructure & Integration
- Build and maintain BBB ATL’s centralized reporting environment integrating data from platforms such as Salesforce, SQL databases, APIs, UMAP, Blue, Vendasta, Gong, and BI dashboard tools.
- Develop and maintain data pipelines, data models, and structured datasets that support analytics and reporting
- Design scalable data structures to support dashboards, reporting, and operational analysis
- Implement automated workflows that reduce manual reporting and spreadsheet-based processes
Analytics, Dashboards & KPI Reporting
- Design and maintain executive and departmental dashboards supporting Operations, Sales, Accreditation, Finance, and Marketing
- Support leadership in developing measurable performance indicators
- Develop standardized reporting templates that allow departments to track performance consistently
- Perform analysis to identify trends, anomalies, and operational insights
Data Quality & Governance
- Establish documentation standards including dataset definitions, reporting logic, and KPI definitions
- Implement data validation checks and quality monitoring processes
- Maintain organized data structures and documentation to ensure reporting accuracy and reliability
- Support compliance with data security, privacy, and access control best practices
Cross-Functional Data Support
- Work with leadership and departments to translate operational questions into structured data analysis
- Support analytics needs for initiatives such as Salesforce modernization, UMAP implementation, and operational reporting improvements
- Collaborate with internal teams and external technology vendors to ensure data systems function effectively
- Provide analytical insights that help leadership make data-informed decisions
Requirements
- Bachelor’s degree in computer science, Information Systems, Data Analytics, or a related field (or equivalent practical experience)
- 2–4 years of experience in data engineering, analytics engineering, business intelligence, or related technical roles
Core Technical Skills
- Experience working with relational databases and SQL
- Experience building dashboards or reports using BI tools or reporting platforms
- Experience in integrating data from APIs or multiple operational systems
- Familiarity with data transformation, scripting, or automation tools
Analytics & Reporting Skills
- Experience developing dashboards and KPI reporting frameworks
- Ability to analyze data to identify trends, patterns, and operational insights
- Familiarity with predictive analytics concepts or statistical analysis is a plus
Business & Communication Skills
- Ability to translate business questions into analytical solutions
- Strong problem-solving and analytical thinking
- Strong documentation and organizational skills
- Ability to communicate technical concepts clearly to non-technical stakeholders
Performance Indicators
Success in this role will be measured through:
- Development of dashboard and KPI reporting frameworks for key operational departments within the first 4–6 months
- Deployment of reliable data pipelines and automated reporting processes
- Reduction in manual reporting and spreadsheet-based analysis
- Increased visibility into operational performance through dashboards and reporting tools
- Adoption of dashboards by leadership and operational teams
- Accuracy and reliability of reporting outputs
What Success Looks Like in the First 6–12 Months
Within the first year, the Data & Analytics Engineer will help BBB Atlanta establish the foundation of its enterprise data environment by:
- Integrating key operational systems (Salesforce, UMAP, Blue, Gong, and related platforms) into a centralized reporting structure
- Developing initial dashboards and reporting views for key departments including Operations, Sales, and Accreditation
- Establishing baseline KPI reporting for priority business functions to improve operational visibility
- Reducing manual reporting and spreadsheet-based analysis through automated reporting pipelines
- Delivering clear, actionable insights that help leadership monitor perf