Data Insights Manager

Data Insights Manager

Contract: Government

Location: London, EC2R 8AH

Hours of work: 45

Contract Type: Permanent

We are seeking a Data Insights Manager to act as the strategic bridge between complex data and operational excellence.

In this pivotal role, you will transform raw data from IoT, FMS, and customer feedback systems into actionable intelligence that shapes the customer journey and supports operational delivery.

Job Description

We are looking for a highly analytical and commercially aware individual who will report to the KAD/KAM/TM and serve as the evidence owner for change.

You will provide the Senior Leadership Team with robust insights, ensuring prioritised decision-making, customer-centric service design, and commercial protection across the account.

Key Responsibilities

• Act as the account’s “evidence owner”, analysing IoT, service performance, and feedback data to diagnose root causes and guide operational decisions.
• Quantify the impact of changes, forecasting potential outcomes and tracking benefits from pilots and initiatives.
• Produce an annual workplace report to highlight long-term performance trends and improvements.
• Develop and maintain internal and external reports, including a Transformation Plan dashboard on Insight@ISS to track change initiatives.
• Conduct monthly customer experience analytics with the KAD to support improvements in service design, SOPs, and training.
• Monitor service performance to ensure PMS compliance and protect ISS commercial and contractual obligations.
• Challenge misallocated work orders and provide rebuttal evidence to mitigate financial risk for the account.
• Provide data-driven support to regional leads, national directors, and mobilisation/demobilisation projects, including leading service performance meetings and owning remedial action plans.

Professional and Personal Competencies/Qualifications

Experience working in a Performance & Data Insights capacity.

Proficient in MS Office applications including Word, Excel, PowerPoint, Outlook, Power BI, and Tableau.

Strong negotiating and influencing skills.

Demonstrates a compliance and audit-driven mindset.

Strong critical thinking and problem-solving abilities.

Excellent written and verbal communication skills.

Strong interpersonal skills with the ability to influence and negotiate with internal colleagues and stakeholders.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger

#aplacetobeyou #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person