ABOUT BASE
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
ABOUT THE ROLE
Base is looking for a Deployment Engineer to architect the process for rapid deployments of hardware throughout the state of Texas and beyond. This pivotal role is focused on ensuring a positive customer experience and increased uptime of battery systems.
What You'll Do
- Build scalable processes to deploy thousands of batteries for both internal processes and physical build processes, ensuring efficiency and quality.
- Develop procedures for installs, field service, and comprehensive documentation to standardize operations.
- Drive efficiency across the deployment pipeline.
- Set up systems to collect data that will drive continuous process improvements and system changes.
- Troubleshoot and triage operational problems, ensuring swift resolution and minimal disruption.
- Troubleshoot and diagnose hardware failures, identifying root causes and implementing effective solutions.
- Participate in a rotation on-call schedule for managing the fleet.
What You'll Bring
- 2+ years of experience as a hands-on Mechanical/Manufacturing/Industrial Engineer working on mechanical and/or electromechanical systems.
- Experience developing processes and procedures for field work and manufacturing.
- Experience working with and managing vendors and subcontractors.
- Degree in Mechanical engineering, Manufacturing Engineering, Industrial Engineering, or equivalent experience.
Focus Areas:
- Channel Partnerships: Set up channel partnership processes, manage partnership relationships, manage subcontractors, and ensure happy channel partners.
- Field Application: Develop field service processes and procedures, support electricians in triaging and troubleshooting hardware.
- Hardware: Own install Bill of Materials, roll out new configurations to production, configuration management, and manage hardware issue resolution.
- AHJs & Utilities: Manage relationships, develop processes for onboarding new AHJs & Utilities, and drive resolution for issues that arise internally and externally.
- Pipeline Efficiency: Simplify internal processes to decrease time spent onboarding members, submitting applications, scheduling installs, etc.
- Install Efficiency: Own all install processes and operations to decrease time spent at an install (goal is x2 installs per day).
- Install Quality: Improve overall installer success and decrease field service visits for workmanship related issues.
OUR VALUES
- First Principles Thinking: Question assumptions. Principles > rules.
- Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
- Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
- Everyone’s an Owner: Follow through on commitments and own results.
- Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
- Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
- Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.
DO THE BEST WORK OF YOUR LIFE AT BASE.