Digital Product Analyst

Morgan, Lewis & Bockius LLP, a leading global law firm with offices in major commercial, legal, and governmental hubs worldwide, is seeking a Digital Product Analyst, reporting to the Intelligence Automation Manager. The selected candidate will be responsible for managing cross functional projects, writing requirements, tracking, and communicating user and competitive feedback, monitoring marketing performance, and identifying product opportunities. This Digital Product Analyst has an interest in the intersection of legal, product, strategy, and technology.

This position may reside in either our Boston, MA, New York, NY, Philadelphia, PH, San Francisco, CA, Seattle, WA, or Washington, DC office and offers a hybrid in-office/remote working schedule.

Primary responsibilities include:

• Collect and organize product feedback from user research, user support, practice group utilization, and system usage data.

• Setup and manage ongoing product feedback sessions with practice group attorneys.

• Organize and prioritize bugs, user needs, and pain points.

• Execute product strategy through product management tactics.

• Work with the design team to explore and iterate on potential solutions.

• Work with the product developers to plan for and manage development sprints.

• Align the practice group stakeholders on new designs and organize them into tickets for the delivery team.

• Support the delivery team as they build the new designs, answering questions and making sure new functionality works as intended.

• Rollout new features with user-centric transition plans, help documentation, and marketing / user success support.

• Help establish and track KPIs for our product portfolio and identify opportunities for improvement.

Experience and Qualifications:

• Bachelor’s degree (B.A.) in business, finance, technical, quantitative or design field from a four-year college or university and minimum one (1) year of professional experience

• Excellent written and verbal communication skills

• Able to think creatively while maintaining accuracy and attention to detail

• Strong problem-solving skills, practical tendencies, and an ability to find process efficiencies

• Customer service skills

• Interpersonal skills

• Self-starter

• Project management skills

• Teamwork

• Planning/organizational skills

• Ability to adapt to change and balance competing demands

• Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors.

• Ability to carry out written, oral or diagrammed instructions, involving several variables, in routine situations.

• Proficiency in Microsoft Office Suite including Excel, Outlook, Word, PowerPoint, Visio & Project

• Experience with design and product management tools (e.g., Figma, Miro, Asana, Jira, Confluence) a plus.

For positions in Boston, MA and Washington, DC, the salary range for this job posting is: $72,200.00 - $115,550.00

For positions in New York, NY and San Francisco, CA , the salary range for this job posting is: $78,500.00 - $125,600.00

For positions in Seattle, WA, the salary range for this job posting is: $75,400.00 - $120,550.00

The base salary wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary wages may be only part of the total compensation package. The total compensation package for this position will also include eligibility for an annual discretionary bonus. Subject to the terms and conditions of the applicable plans and policies then in effect, eligible employees may enroll in: a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, life, disability, accidental death and dismemberment, business travel accident insurance plans, and health savings and flexible spending accounts for the employee and the employee’s eligible dependents. Subject to the terms and conditions of the applicable plans and policies then in effect, eligible employees may utilize the Employee Assistance Program, Work/Life Services, Health Advocate, Bright Horizons Back-Up Child Care, and WageWorks Commuter Benefits for the employee and the employee’s eligible dependents. Employees will also receive: 9 paid holidays per calendar year, 2 personal days per year, and up to 20 days of vacation per year. In accordance with state applicable law, eligible employees will earn 1 paid sick leave hour for 30 hours worked. Eligible employees may also take up to five days off for bereavement leave, up to 12 weeks of paid parental leave per year and up to 10 weeks of paid pregnancy disability leave per pregnancy. Details of participation in these benefit plans wi