Digital Product Analyst iCare Exchange

Job title: Digital Product Analyst iCare Exchange

• Location: Cambridge, MA

About the Job

As Digital Product Analyst iCare Exchange within our Digital team

, you will play a vital part in the performance of our entire business while helping to make an impact on millions of patients around the world. Ready to push the limits of what’s possible? Join Sanofi Digital!

The iCare Program is a strategic initiative within the Digital Patient Experience Team, aimed at transforming Patient Support Services (PSS) through the development of a common digital ecosystem across Sanofi brands. iCare Exchange is the heart of the iCare Patient relationship management platform, supporting Sanofi Patient Programs with 49 vendor partners and 112 integrations (API, Batch & App Exchange).

The Digital Product Analyst iCare Exchange is responsible for supporting the Digital Product team to develop a robust Integration Ecosystem, partnering with US therapeutic areas, collaborating with Product Owners on roadmap planning and analytics through Agile methodology (either through internal resources and/or external partnerships), and business impact measurement.

Strong collaboration and a deep understanding of stakeholder needs will be critical to ensure iCare supports the requirements of relevant cross‑functional business partners in an efficient manner. The ideal candidate must be solution‑oriented, operationally savvy, creative, highly organized, flexible, and adept at working with multiple matrix teams, including external vendors.

Join the digital engine driving Sanofi’s transformation – where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

About Sanofi

We’re an R&D‑driven, AI‑powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Participating in Agile ceremonies including sprint planning, daily stand‑ups, reviews, and retrospectives
• Authoring of User Stories according to industry standards
• Work closely with Scrum Masters and development teams to ensure smooth sprint execution
• Clarify requirements and answer questions from the development team throughout the sprint
• Review completed work against acceptance criteria and approve story completion
• Create and maintain Jira dashboards to track project progress, team velocity, and key metrics
• Develop reports and visualizations for stakeholders at various levels
• Monitor sprint burndown charts, release burnup charts, and other Agile metrics
• Engage with business stakeholders to elicit, analyze, and document requirements
• Facilitate workshops and requirements gathering sessions
• Conduct gap analysis between current and desired future states
• Document business processes using appropriate modelling techniques (BPMN, flowcharts, etc.)
• Prepare metrics and KPIs to ensure successful execution of integration services and business value

About You

• Bachelor’s degree required – preferably in Engineering or Computer Science; advanced degree (MS, MBA) preferred
• 4+ years of total professional experience in Business Analysis with demonstrated integration experience (AWS, Informatica, Layer 7, Salesforce technologies)
• Relevant pharmaceutical/biotech or similar industry experience
• Proven experience working in Agile/Scrum environments
• Excellent user story writing skills with attention to detail
• Proficiency with Jira and Confluence (both required)
• Working knowledge of integration technologies (AWS, Informatica, Layer 7, Salesforce technologies)
• Proficiency with Microsoft tools (Excel, PowerPoint)
• Business acumen and business partnering skills
• Application design and integration knowledge
• Excellent communication, writing, and organizational skills

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future focused team.
• Discover endless opportunities to grow your talent and drive your career, whether…