Director, Analyst
(East Coast Remote)
About the role:
Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.
What you will do:
- Create innovative, thought provoking, and highly leveraged “must-have insights” content
- Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
- Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
- Demonstrate thought leadership in establishing Insights positions across a team of analysts
- Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
- Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
- Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
- Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
- Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
- Provide high quality and timely content peer review
- Build credibility as an industry expert to represent Gartner insights, methodology and strategy
- Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
- Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
- Be a mentor and a coach by supporting more junior team members
- Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions
What you will need:
- Bachelor's degree or equivalent experience; Graduate degree preferred
- 10+ years of relevant field or industry experience
- P2P Process & Operational Mastery:
- End-to-End P2P Lifecycle: Deep understanding of the entire process, from purchase requisition (PR) and purchase order (PO) creation to goods receipt (GRN) and invoice processing.
- Invoice Processing & Matching: Expertise in 2-way, 3-way, and 4-way matching of invoices to POs and receipt documentation to ensure payment accuracy.
- Month-End Closing: Collaborating with P2P teams to ensure all invoices are processed, accruals are recorded, and accounts payable are closed on time.
- Exception Handling & Troubleshooting: Identifying, investigating, and resolving invoice discrepancies, blocked invoices, and workflow bottlenecks.
- Technology & System Proficiency
- ERP Systems (SAP/Oracle/Coupa): Expert-level knowledge of navigating and configuring P2P modules (e.g., SAP MM, Coupa Procurement/Invoicing, Oracle Cloud).
- Data Management & Analytics: Experience and proficiency in Procurement BI tools to generate reports, analyse spend data, and track KPIs.
- Workflow Configuration: Setting up and managing approval workflows (e.g., Ariba, AME).
- Process Improvement & Transformation
- Process Optimization: Identifying inefficiencies (bottlenecks, excessive manual steps) and implementing improvements to reduce cycle times.
- Gap Analysis & Documentation: Mapping existing "AS-IS" processes, identifying gaps, and designing "TO-BE" workflows and Standard Operating Procedures (SOPs).
- Change Management: Training users on new systems or processes and driving adoption of self-service models
- P2P Outsourcing & Shared Service Experience (Desirable)
- Strategic Sourcing & Purchasing: Managing vendor selection, contract management, and creating purchase orders.
- Invoice & Payment Processing: Automating invoice matching (PO, goods receipt, invoice) and executing timely supplier payments.
- Supplier Master Management: Maintaining accurate, up-to-date vendor data and managing supplier helpdesks
- Process Optimization: Utilizing digital tools to reduce manual errors, maverick spend, and speed up approval cycles.
- Reporting & Analytics: De