Director, Business Intelligence

**Become a part of our caring community**

Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem-consumers, members, providers, employers, and brokers-connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Consumer Digital team is a multidisciplinary group focused on solving customer needs while enabling strategic and operational goals.

We are seeking a Director of Business Intelligence to guide the strategic decisions supporting our Shopping and Onboarding teams. This role will be accountable for working across teams to deliver actionable insights and manage both strategy and operational reporting in the transformation of shopping experiences enabled by digital technologies.

• *Analytics Strategy & Value**

+ Partner closely with Product, Design, and Engineering teams to implement a web analytics strategy to measure experience effectiveness and outcomes

+ Define KPIs and success metrics for analytics initiatives and track realized operational and financial value

+ Collaborate across disciplines and domains to build alignment around outcomes

• *Analytics Portfolio Execution**

+ Manage the analytics backlog, continuously prioritizing work based on strategic value, feasibility and product needs

+ Design and lead an intake and prioritization process, establishing transparent criteria through stakeholder collaboration and evolving the approach based on organizational needs

+ Establish service level expectations and communications practices that keep stakeholders informed about request status, timelines and prioritization rationale

+ Translate analytical insights into clear, executive ready reports, projections, and presentations

• *Team & Stakeholder Management**

+ Develop a high performing team, fostering technical excellence, continuous learning and collaborative culture

+ Strengthen shared services partnerships while introducing operating models, processes, and standards that enable company-wide impact

+ Navigate organizational complexity and competing priorities with diplomacy, finding win-win solutions where possible and making clear calls when necessary

+ Translate technical concepts into business value propositions that resonate with executive and operational stakeholders

• *Use your skills to make an impact**
• *Required Qualifications**

+ 10+ years of business intelligence experience, with 7+ years focused on web analytics and customer onboarding

+ 5 or more years of leadership experience

+ Proven success delivering insights around web analytics, customer onboarding, and customer engagement across digital channels

+ Strong understanding of measurement strategies around:

+ Shopping funnel performance

+ Customer onboarding and task completion

+ Feature Performance and Testing

+ Relationship between marketing activities and sales outcomes

+ SEO, GEO, web tagging, and other search related tools

+ Excellent communication skills with the ability to influence cross‑functional teams and present to senior leadership

+ Experience working inside of agile methodologies alongside product, design, and engineering teams

+ Experience with leading teams using Adobe's Customer Journey Analytics platform and PowerBI

• *Preferred Qualifications**

+ MBA or equivalent advanced degree

+ Experience in healthcare or insurance industries

+ Experience with Quantum Metrics Digital Analytics Platform

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

• *Scheduled Weekly Hours**

40

• *Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$156,600 - $215,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

• *Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline:

• *About us**

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWe