Director, Global Credit and Collections

Your Impact

Are you ready to make your mark on the world and save lives? Are you passionate about improving processes through technology? Do you want to be a part of a fast-paced, winning team?

Axon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order to cash operations. This is a leadership role responsible for shaping global credit strategy, driving organizational transformation over cash collections, and leading a team across the Americas, EMEA, and APAC. The ideal candidate is a result-oriented leader who can operate and both the strategic and operational level - influencing senior stakeholders while ensuring flawless execution globally.

This role will work cross functionally to gather customer requirements early in Axon's sales cycles to improve the customer invoicing experience. The Director will be a key business partner to internal stakeholders (Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT). You will help drive policy development, process design, operational excellence and change management as Axon improves its processes and technology utilized in the Global Credit and Collections lifecycle. In this role, you will be responsible for establishing and updating accurate reserves, having a strong understanding of customer contracts and billing within Axon's CRM and ERP systems, as well as understanding how Axon satisfies its performance obligations to customers and issues invoices.

You will help drive business requirements to deliver enabling technologies that ensure accurate invoicing and timely collection based on Axon's contracts and orders. Your mission will be to develop and deliver best practices to support improved cash collections and reduced bad debts.

You will help lead various data standards initiatives, including customer master data, customer contracts, and accounts receivable details, working closely with Finance, Sales Operations and IT business partners. You will help deliver new policies or policy updates and process documentation where needed.

You will lead a team of credit and collections professionals, providing leadership over an organization of approximately 20 employees. This position reports to the VP of Commercial Operations. This role will be customer facing at times, representing Axon with a high degree of professionalism, collaboration and ownership. The Director will work closely with the quoting, order processing, and IT teams, as well as members of the Sales, Sales Operations, Finance and Legal teams.

The Director will own various internal controls including credit worthiness, cash application, and provisions for uncollectible receivables.

At Axon, our goal is to make each individual feel valued for their contributions to the company's mission, to protect life and truth. We are looking for smart people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.

What You'll Do

Location: Onsite in Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, New York, or Sterling, VA

Reports to: VP, Commercial Operations

Direct Reports: 13 individuals

• Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customers
• Partner with key stakeholders to implement internal controls and processes to drive accurate billing for customers based on their unique requirements
• Help lead the delivery of process and technology enhancements, working cross-functionally to identify and recommend optimal solutions
• Define and deliver change management programs to stakeholders, helping ensure minimal business disruption as process and technology changes are implemented, and that roles and responsibilities are clearly defined
• Partner with IT teams to design, test and implement proposed technology changes which aid in more effective and efficient credit review and invoicing / collection processes
• Help set priorities for teams engaged in Axon's opportunity to cash transformation programs
• Ensure customer facing teams operate with the appropriate level of empathy and support of customer needs
• Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad debt expense
• Partner with IT and systems teams to lead ERP and Order to Cash platform enhancements

Collections & Cash Flow Optimization

• Oversee escalated collections strategies for high-value or complex customer accounts, including customer payment plan negotiations, dunning processes where applicable
• Partner with Treasury and FP&A on cash flow forecasting and working capital reporting
• Champion automation and technology investments to modernize collections workflows globally

Credit Risk Management

• Establish and govern global credit policies, risk frameworks, and approval authority
• Oversee portfolio-level credit risk a