Aimed at mid-level IT leaders who blend enterprise IT expertise with security collaboration in New York-based full-time roles.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Justworks via Greenhouse
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
As Director of Information Technology at Justworks, you will own the vision, execution, and continuous improvement of enterprise IT services. You’ll lead teams responsible for end-user support, corporate network and collaboration platforms, endpoint and asset management, and AV - ensuring Justworkers have seamless, secure access to the tools they need to do their best work.
Reporting directly to the VP of Digital Security and IT Services, you operate as a trusted partner in strengthening Justworks’ security posture through sound IT architecture, disciplined operations, and thoughtful governance. Through close partnership with our Engineering, Product, Revenue, Operations, and Corporate divisions, you’ll shape an IT organization that can scale with business, enable innovations, and stay grounded in Justworks’ values.
You are a strategic, people-first technology leader who blends deep expertise in enterprise IT with a strong sense of operational discipline and empathy for the employee experience. Equally comfortable setting long-term strategy and rolling up your sleeves to solve complex operational challenges, you bring a pragmatic, data-driven approach to IT leadership with a strong security mindset. You’ve partnered closely with security leaders to embed secure-by-design practices into identity, access, endpoint management, and service delivery. You know how to balance innovation with risk - ensuring systems are resilient, compliant, and intuitive for employees. You balance long-term strategy with short-term solutions and have a proactive approach to all IT services. You focus on solving business problems with stakeholders and leveraging advanced technology to empower employees and enable the business.
This is a high-impact leadership role where your decisions will directly influence employee productivity, security posture, and operational excellence across the company.
What You Will Work On
IT Strategy, Vision, and Business Partnership
Partner with senior leadership to define the IT vision, strategy, and lead execution to improve IT maturity and service reliability.
Serve as a trusted partner to Engineering, Revenue Operations, People Operations, and other functions, enabling business growth through scalable and reliable technology.
Partner with the People team, Security team, and other stakeholders to promote and support responsible AI adoption across the organization.
Lead enterprise-wide initiatives such as office build-outs, tooling standardization, and other technology integrations.
IT Organization Leadership and Team Development
Lead and develop IT teams across IT Support, Enterprise Systems, and Network & A/V, establishing clear goals, performance expectations, and career development paths for IT team members.
Champion documentation, knowledge sharing, and a culture of continuous improvement across IT operations.
Service Delivery, User Experience, and Operational Excellence
Establish and mature IT practices for software management and governance, user experience and enablement, incident and problem management, and mitigation of operational risk while providing highly available and user-friendly IT solutions.
Drive a customer-centric service model that improves response times, resolution quality, and employee satisfaction.
Develop and track KPIs related to service availability, incident response, employee experience, asset utilization, and overall operational health.
Enterprise Systems, Platforms, and Lifecycle Management
Own the lifecycle management of enterprise IT platforms and software, including:
Maintaining a comprehensive inventory of all software and assets
Managing access, configurations, and licenses
Holding vendors accountable for reliable products and services
Implementing automation where appropriate
Ensuring the high system availability and performance
Collaborate with Procurement, Security, and Legal to evaluate risk when introducing new tools, vendors, or architectural changes, balancing usability, security, and scalability.
Security, Identity, and Compliance
Partner with Security to strengthen corporate security posture and ensure enterprise IT systems are designed, operated, and monitored in alignment with Zero Trust principles.
Enhance identity and access management capabilities, including SSO, MFA, lifecycle automation, device compliance, and least-privilege access.
Ensure IT processes, documentation, and controls support audit readiness for SOC 2, ISO 27001, and other applicable data privacy requirements.
Financial Management, Vendor Governance, and Other Responsibilities
Own the IT operating budget, including forecasting and cost management
Manage vendor relationships and contract negotiations to ensure strong ROI, service quality, and cost optimization.
Perform additional duties and lead special projects as assigned to support evolving business needs and organizational priorities.
How You Will Do Your Work
As Director of Information Technology, how results are achieved is as important as the results themselves. Your effectiveness will be grounded in the following attributes:
Good judgment - You apply critical thinking to complex problems, assess risk thoughtfully, identify patterns and root causes, and take ownership of outcomes. You know when to move fast and when to slow down to protect the business. You understand how IT decisions impact security risk and compliance, and you proactively partner with Security to identify tradeoffs, mitigate risk, and make informed decisions that protect the business without slowing it down unnecessarily.
Resourcefulness - You take a pragmatic, can-do approach—optimizing existing tools and processes while identifying smart opportunities to improve how work gets done.
Teamwork and communication - You prioritize clear documentation, strong relationships, active listening, and cross-functional collaboration. You communicate effectively with both technical and non-technical audiences.
Influence and leadership - You lead through trust, mentorship, and example—fostering a culture of accountability, learning, and continuous improvement. You build strong alignment between IT and Security teams, modeling shared ownership for secure, reliable systems and reinforcing a culture where security is everyone’s responsibility.
Skills and knowledge - You bring strong domain expertise in enterprise IT and remain committed to learning and applying best practices to evolve systems, processes, and teams.
In addition, all Justworkers align their behaviors to our core values, known as COGIS:
Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed,
Source: Justworks careers (Greenhouse)