Director of Business Intelligence and Analytics

The opportunity

Delaware North Boston Holdings is hiring a full-time Director, Business Intelligence and Analytics to join our team at TD Garden in Boston, Massachusetts. As the Director of Business Intelligence and Analytics, you will oversee two critical business functions: Business Intelligence – responsible for converting data into tools, insights, reports, + analytics – and Data Strategy – responsible for the core technologies (e.g. CRM, data warehouse, engineering + architecture), integrations, + platforms that power our business, leading and scaling both functions through an ongoing period of transformation.

This leader will oversee a combined group that spans BI analysts, data engineers, CRM specialists, and technical analysts. The Director will be responsible for setting the vision, priorities, and standards for the department while ensuring both verticals are tightly aligned to enterprise objectives around revenue optimization, fan engagement, operational efficiency, and digital transformation.

The ideal candidate is a hands‑on leader who bridges the gap between technical depth and business acumen. They will translate senior Leadership’s strategic vision into executable roadmaps, champion a culture of data-driven decision‑making across the organization, and serve as the primary point of escalation and cross‑functional coordination for all data and analytics initiatives. This individual will be highly visible, working directly with senior stakeholders across Ticketing, Premium, Corporate Partnerships, Marketing, Digital, Finance, and Operations to embed data into every facet of how the business operates and grows.

Key strategic objectives include: delivering a unified data ecosystem with real‑time visibility and actionable insights; advancing the organization’s customer data strategy toward a “Golden Record”; driving adoption of AI, machine learning, and emerging technologies; and building a high‑performing, scalable team that supports the organization’s long‑term growth ambitions.

If you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today.

Pay

Minimum – Anticipated Maximum Base Salary: $119,500 – $161,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends‑and‑family discounts at many of our hotels and resorts

What will you do?

STRATEGIC LEADERSHIP & TEAM MANAGEMENT

• Lead, mentor, and develop two Senior Managers and their teams across the Business Intelligence and Data Strategy & Integrations verticals, establishing clear goals, priorities, and professional development plans
• Translate the VP’s enterprise‑wide data and digital transformation vision into actionable departmental roadmaps, OKRs, and execution plans
• Set and enforce standards for quality, rigor, and consistency across all analytical outputs, data products, and technical deliverables
• Build team capacity and organizational structure to scale with business growth, including workforce planning, hiring, and role definition
• Serve as the department’s primary escalation point and decision‑maker for cross‑functional issues, resource conflicts, and stakeholder concerns

BUSINESS INTELLIGENCE & ANALYTICS OVERSIGHT

• Oversee the creation and optimization of dashboards, KPI frameworks, pricing models, and analytical tools that empower Ticketing, Premium, Partnerships, and other revenue‑driving departments
• Ensure the BI team delivers digestible, defensible, and actionable reporting that informs executive decision‑making on a daily, monthly, and seasonal cadence
• Guide the development of real‑time pricing recommendations, revenue forecasting models, and inventory management strategies for key products (tickets, partnership assets, parking, etc.)
• Champion evidence‑based decision‑making across the organization by making data accessible, understandable, and integrated into business workflows

DATA STRATEGY, ARCHITECTURE & INTEGRATIONS OVERSIGHT

• Own the enterprise‑level custo