Director of Business Intelligence

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Director of Business Intelligence

$125000 - $140000 per year | Atlanta, GA | On-Site | Permanent

A bit about us:

We are a global communications leader focused on helping organizations build, protect, and enhance their reputation in an increasingly complex and fast-moving world. By combining deep industry expertise with advanced data, media intelligence, and strategic insight, we empower clients to navigate uncertainty, manage risk, and seize opportunity.

Our approach sits at the intersection of analytics, creativity, and communications, enabling us to transform real-time data and emerging narratives into meaningful, actionable strategies. From everyday brand building to high-stakes issues and crisis situations, we partner with organizations to make informed decisions when it matters most.

As part of a broader global network, we bring together cutting-edge technology, world-class talent, and innovative thinking to deliver measurable impact. Our teams thrive in a collaborative, fast-paced environment where continuous learning and innovation are at the core of everything we do.

We are committed to developing forward-thinking professionals who are passionate about data, storytelling, and solving complex challenges—helping shape the future of communications and reputation management.

Why join us?

Joining this organization means becoming part of a global, high-growth environment where your work directly impacts how leading brands navigate reputation, risk, and opportunity.

What sets this opportunity apart:

Career Growth & Advancement

You’ll be joining a rapidly evolving organization with clear opportunities to grow your career, take on greater responsibility, and make a visible impact.

High-Impact, Meaningful Work

Work at the forefront of issues management, crisis intelligence, and media strategy, supporting high-profile organizations during critical, real-time moments.

Collaborative, High-Performing Team

Be part of a team that values collaboration, innovation, and continuous learning, surrounded by talented professionals who push each other to excel.

Leadership Exposure

Gain direct access to senior stakeholders and executives, positioning yourself as a trusted advisor and strategic partner.

Cutting-Edge Tools & Innovation

Leverage advanced platforms and technologies across data analytics, social listening, and AI-driven insights to stay ahead of industry trends.

Flexible Work Environment

Hybrid work model that balances in-office collaboration with remote flexibility.

Competitive Compensation

Strong base salary aligned with experience and performance.

Comprehensive Benefits Package

Includes health, dental, and vision coverage, retirement savings options, and paid time off.

Global Reach, Local Impact

Work within a global network while making a tangible impact on individual clients and projects.

Job Details

About the Role

We are seeking a Director, Issues & Crisis Intelligence to lead media intelligence, reputation monitoring, and crisis analytics programs for high-profile organizations.

This role sits at the intersection of data analytics, communications strategy, and risk management, transforming large volumes of media, social, and stakeholder data into actionable insights that guide executive decision-making during critical moments.

This is a hands-on leadership role managing a team of 3–6 analysts while serving as a trusted advisor to senior stakeholders.

Key Responsibilities

Lead end-to-end delivery of issues, crisis, and reputation intelligence programs

Design and oversee media monitoring and listening strategies across social, earned, and digital channels

Translate complex data into clear, actionable insights and strategic recommendations

Build and manage real-time dashboards and reporting frameworks

Develop early-warning systems and trend detection models to identify emerging risks

Support real-time crisis response, scenario planning, and post-incident analysis

Serve as a client-facing advisor to senior leadership and stakeholders

Ensure data quality, analytical rigor, and compliance standards

Lead, mentor, and develop a team of analysts (3–6 direct reports)

Drive innovation through AI-enabled monitoring and intelligence workflows

Qualifications

7+ years in analytics, business intelligence, or media intelligence

2+ years of team leadership experience

Background in crisis communications, issues management, or reputation strategy

Strong experience with media monitoring and narrative analysis

Experience working in PR, communications, or client-facing environments

Proficiency in Python, SQL, or R

Experience with BI tools (Tableau, Power BI, Looker)

Strong ability to communicate insights to executive-level stakeholders

Bachelor’s degree in a relevant field (analytics, communications, or similar)

Preferred Experience

Experience