Director of Client Success

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

PHIL is seeking a talented and experienced Client Success Director to drive the success of pharmaceutical manufacturers’ current products on our platform, and to work with the client to bring new products onboard. This role combines strategy, analytics, sales, and coordination between multiple internal parties. This role reports to the VP of Client Success and functions as a general manager of his/her clients with revenue and market share accountability, and will own an eight-figure portfolio.

Responsibilities:

Qualifications:

• Bachelor’s degree in Business, Healthcare Management, or a related field (or equivalent experience).

• 8-10+ years of experience in a client-facing role with a strong focus on patient access and commercialization, or a deep understanding of patient access within the pharmaceutical industry

• Experience presenting to senior leaders in the pharmaceutical industry

• Excellent communication and stakeholder management skills, with the ability to align clients and internal teams around shared goals and navigate challenging conversations.

• Data-driven mindset, using structured problem-solving approaches to identify key performance levers and drive strategic insights, and a comfort working with data

• Proven ability to drive results, both through direct execution and by influencing cross-functional teams.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity

• Work with truly amazing and passionate people