Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Ford Motor Company
Join the Ford Pro team, a global entity within Ford Motor Company, dedicated to delivering innovative productivity solutions to commercial clients. We provide an all-encompassing suite of vehicles, charging infrastructure, software, and services that cater specifically to fleet and business needs. Our technology team underpins the digital infrastructure of Ford Pro, enhancing fleet management and customer engagement through platforms such as Salesforce CRM.
The Director of Salesforce Engineering is a pivotal technical leadership position responsible for overseeing the architecture, integration, and implementation of Salesforce CRM solutions within Ford Pro's product ecosystem. This role necessitates a blend of extensive technical knowledge in Salesforce and MuleSoft alongside a servant leadership approach to foster collaboration, encourage platform consistency, and ensure that strategic alignment occurs across product groups.
Key Responsibilities:
Technical Architecture & Delivery
- Develop scalable, secure, and efficient Salesforce CRM solutions that adhere to Salesforce.com Standard Practices and Ford Pro's Common Engineering Policies (CEP), encompassing API standards, logging norms, and release management.
- Lead MuleSoft integration initiatives to connect Salesforce with both internal and external systems seamlessly.
- Implement Agile product development methodologies using JIRA to manage project backlogs, sprints, releases, and retrospectives.
- Evaluate and refine target state architectures through usability testing, performance/load testing, and ongoing improvements.
Servant Leadership & Collaboration
- Act as a facilitator for consensus across various Ford Pro product teams.
- Guide technical decision-making, team allocations, and transitions throughout the product lifecycle.
- Encourage transparency and shared accountability through progress reporting tools and objectives and key results (OKR) methodologies.
- Advocate for Community of Practice (CoP) principles to standardize engineering and product management approaches.
Financial Acquisition & Resource Planning
- Assist with financial and workforce forecasting through collaborative internal processes and relevant tools.
- Ensure product investments align with strategic priorities and facilitate efficient allocation of resources.
- Engage in Tech Council reviews for budget approvals and product lifecycle assessments.
Qualifications:
- A Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; or a combination of education and relevant experience.
- 12+ years of experience with enterprise CRM platforms, including a minimum of 7 years in Salesforce architecture and development.
- Expertise in Salesforce Platform Architecture (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud).
- Proficient in MuleSoft Anypoint Platform (API design, RAML, connectors, orchestration).
- Experience with RESTful API design and versioning.
- Familiarity with CI/CD pipelines and release management, preferably with Copado.
- Proficiency in logging and monitoring standards in accordance with Ford Pro's CEP.
- Experience in cloud architecture validation and performance/load testing.
- Knowledge of usability testing and persona-driven design methodologies.
- Skills in Git-based source control and repository management.
- Proficient in: JIRA, Microsoft Teams, Miro.
- Fluent in: Salesforce Well-Architected Framework.
- Cloud platform expertise: Google Cloud Platform (GCP) or similar for hybrid and scalable integrations.
- 3+ years of experience with MuleSoft integration and API-led connectivity.
- Demonstrated success in leading cross-functional technical teams in Agile environments.
- Strong understanding of financial acquisition and resource planning processes.
- Ability to lead through influence and foster consensus across diverse teams.
Preferred Qualifications:
- Salesforce Certified Application Architect.
- Salesforce Certified System Architect.
- Salesforce Certified Integration Architecture Designer.
- Other Salesforce Designer Certifications.
- MuleSoft Certified Associate.
- Google Cloud Professional Cloud Architect or other relevant public cloud certifications.
If you believe you can contribute to Ford Motor Company, even if you don't meet every qualification, we encourage you to apply!
As a prominent global corporation, we offer you the flexibility to shape your career path. Will your journey take you around the world, or keep you close to home? Will you delve deep into your passion or explore new teams and skills? Will you be a leader, a changemaker, a technical expert, a culture builder, or all of the above? Whichever path you choose, we provide a work-life balance that suits your needs, including:
- Immediate access to medical, dental, vision, and prescription drug coverage.
- Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized bac
Source: Ford Motor Company careers