Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Platform capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Director, Order Platform designs, develops, and manages the lifecycle of the platform Order capabilities that power Equinix's L2C transformation, spanning three Salesforce scrum teams: Order Enrichment, Order Execution, and Order API. Sets the vision and strategy for the Order Platform, ensuring it is competitively positioned, customer-centric, and architecturally sound through the Siebel-to-Salesforce migration.
Responsibilities
Team Leadership
- Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales
- Accountable for the performance and results of direct reports and the broader pillar team
- Drive succession planning recommendations and contribute to people development strategy
- Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations
- Lead the GPS process including assessments and Total Rewards allocations of direct reports
- Drive talent development including quarterly conversations, career pathways conversations, and individual development and growth plans
- Model Equinix Culture and Values
Pillar Scope and Product Ownership
- Own the Order Platform across three scrum teams — Order Enrichment, Order Execution, and Order API — covering order capture through orchestration to downstream API consumers
- Set vision and roadmap for Order Platform through Siebel decommission and beyond
- Lead the technical migration of Order capabilities from Siebel to Salesforce Revenue Cloud, including order management workflows, orchestration logic, and API contracts
- Drive the onboarding of the Order API scrum team, ensuring proper team formation, scope definition, and integration with existing Order Enrichment and Order Execution teams
- Own Order Platform PI planning, capability prioritization, technical roadmap, and architectural alignment with Equinix's broader Salesforce platform strategy
- Define pillar-level technical standards and architectural principles; ensure alignment with team-wide standards set by Product Operations and the Sr PM Order Platform & Salesforce Foundations
- Drive continuous improvement in Order Platform delivery practices, technical quality, and platform reliability
Cross-functional Partnership
- Coordinate with cross-functional leadership to ensure Product Management is effective across the Order Platform
- Partner with peer pillars (Service Delivery, Customer Support & Case, Customer Success) on order-related dependencies
- Coordinate with partner teams — CPQ, Billing, Portal, Data/MDM, and the Salesforce platform team — on upstream and downstream integration
- Proactively engage with Director and VP-level stakeholders to drive alignment on Order Platform technical strategy
- Partner with the Sr Product Manager, Product Operations on cross-pillar standards, frameworks, and intake governance
- Represent Order Platform decisions to leadership and L2C program governance
Product / Domain Expertise
- Seen as an advisor and thought leader on Salesforce Order Management and Order Orchestration — engaging regularly with internal teams and partner teams to explain the platform portfolio, technical strategy, and roadmap
- Mentor the team in developing platform capabilities that resonate with the broader L2C ecosystem
- Develop innovative approaches to scale Order Platform capabilities as transformation progresses
- Build and maintain deep understanding of Salesforce Revenue Cloud, Order Management, and Order Orchestration as the platform foundation
- Evangelize Order Platform capabilities across peer pillars and partner teams
Resource Allocation and Planning
- Ensure resource allocations across the three Order scrum teams are aligned with organizational priorities and PI commitments
- Work closely with peer Directors and Project Managers to track resource allocation and utilization across the Order Platform
- Identify potential resource shortfalls and escalate proactively, particularly given the Order API team's onboarding-phase resource needs