Director - Salesforce Delivery Lead

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Skills & requirements

About the role

Overview

Riveron is seeking a Director, Salesforce India Delivery Lead to lead and scale our offshore delivery capability. This role is responsible for end-to-end delivery performance across Salesforce engagements, including execution quality, operational rigor, resource strategy, governance, and alignment to commercial objectives.

This leader will serve as the primary owner of offshore delivery outcomes, ensuring projects are delivered with consistency, predictability, accountability, and exceptional quality while partnering closely with onshore leadership to support growth, scalability, client trust, and margin objectives.

At this level, the role extends beyond project delivery into delivery model design, organizational leadership, operational excellence, technical governance, quality assurance, innovation, and the development of a culture rooted in accountability, ownership, and continuous improvement.

This individual will play a critical role in ensuring Riveron’s offshore Salesforce organization operates with discipline, transparency, innovation, and a commitment to delivering high-quality outcomes that clients can depend on.

Who You Are

15+ years of Salesforce experience, including:

• Large-scale program delivery

• Technical leadership and architecture oversight

• Delivery governance and operational leadership

5+ years leading offshore delivery organizations or large distributed teams.

Proven track record of:

• Owning delivery across multiple engagements

• Building scalable delivery organizations

• Driving operational excellence

• Improving delivery quality and predictability

• Managing margins, utilization, and delivery KPIs

• Establishing accountability-driven delivery cultures

Deep Salesforce expertise, including:

• Apex

• LWC

• Flow

• Data architecture and security

• Multi-cloud implementations

• Integration frameworks (REST/SOAP, MuleSoft, Boomi, etc.)

Strong understanding of:

• End-to-end business processes (Lead-to-Cash, Quote-to-Cash, etc.)

• Enterprise delivery governance

• SDLC and release management

• Quality assurance methodologies

• Global delivery models (onshore/offshore)

What Sets You Apart

You think in terms of systems, scalability, governance, and long-term operational excellence — not just projects.

You can scale teams without sacrificing:

• Quality

• Accountability

• Delivery rigor

• Client trust

• Engineering standards

You balance:

• Delivery excellence

• Commercial outcomes

• Team development

• Operational discipline

• Client satisfaction

You proactively identify and resolve:

• Delivery bottlenecks

• Skill gaps

• Quality concerns

• Process inefficiencies

• Governance weaknesses

• Operational risks

You lead with accountability, transparency, urgency, and professionalism.

You operate comfortably at both:

• Executive level (strategy, reporting, organizational leadership)

• Ground level (delivery execution, technical challenges, team leadership)

You create environments where teams take ownership, deliver responsibly, and continuously raise the bar on quality and execution excellence.

What You’ll Do

Delivery Ownership & Performance

Own delivery outcomes across multiple concurrent Salesforce engagements with full accountability for execution quality, predictability, and client satisfaction.

Ensure alignment to:

• SOW commitments (scope, timeline, budget)

• Quality standards and delivery governance expectations

• Client expectations and measurable business outcomes

• Internal operational and financial objectives

Drive predictability and discipline in delivery execution, including:

• Accurate forecasting

• Proactive risk management

• Dependency management

• Resource planning

• Margin protection

• Delivery transparency and reporting

Establish a culture of accountability where delivery commitments are clearly owned, tracked, and executed with urgency and professionalism.

Act as the primary escalation point for delivery issues, ensuring rapid resolution, clear communication, root-cause analysis, and corrective action planning.

Hold teams accountable to delivery standards, timelines, engineering practices, and quality expectations without compromising collaboration or team culture.

Drive operational excellence through measurable KPIs, delivery scorecards, governance reviews, and continuous improvement initiatives.

Offshore Delivery Model & Scaling

Define, mature, and continuously improve Riveron’s offshore delivery model, including:

• Team structure (COEs, specialization, capability alignment)

• Onshore/offshore collaboration framework

• Delivery governance processes

• Capacity and utilization planning

• Quality assurance and release management standards

Build and scale high-performing teams across:

• Development

• Architecture

• QA and testing

• Functional consulting

• Release management and DevOps

Ensure scaling efforts do not compromise delivery quality, engineering standards, accountability, or client experience.

Establish repeatable delivery frameworks, accelerators, templates, and governance mechanisms that improve consistency, reduce risk, and increase delivery efficiency.

Drive the creation of reusable assets and innovation accelerators, including:

• AI-enabled delivery capabilities

• QA automation frameworks

• Reusable integration patterns

• Deployment and DevOps accelerators

• Industry and domain-specific solution templates

• Governance and compliance playbooks

• Estimation and delivery planning frameworks

Create operational processes that promote ownership, transparency, responsible decision-making, and sustainable delivery practices across the organization.

Continuously identify opportunities to modernize and improve delivery through automation, tooling, standardization, and innovation initiatives that enhance quality, scalability, and speed-to-value.

Partner with practice leadership to help shape and scale Riveron’s Salesforce delivery capability through:

• Centers of Excellence (COEs)

• Emerging technology adoption

• Capability expansion and specialization

• Delivery innovation initiatives

• Talent and leadership development

• Best practice standardization

Encourage teams to contribute ideas, reusable solutions, process improvements, and technical innovations that strengthen the overall practice and create long-term value for clients.

Drive the development of a scalable, high-performing offshore organization recognized for:

• Delivery excellence

• Technical innovation

• Operational rigor

• Accountability and ownership

• Quality-focused execution

• Trusted client outcomes

Leadership & Talent Development

Lead and mentor technical leads, architects, engineering managers, QA leaders, and delivery managers across the offshore organization.

Drive hiring strategy and capability development aligned to pipeline demand, strategic growth priorities, and delivery quality expectations.

Build a culture focused on:

• Accountability and ownership

• Engineering excellence

• Responsible delivery leadership

• Collaboration and teamwork

• Continuous improvement

• Quality-first execution

• Professional integrity

Set clear expectations around performance, communication, responsiveness, and delivery discipline.

Develop succession plans and leadership bench strength within offshore teams to ensure scalability and organizational resilience.

Drive continuous learning and technical excellence through:

• Salesforce certification paths

• Lunch-and-learn sessions

• Technical guilds and communities of practice

• Code reviews and architecture forums

• Delivery retrospectives and quality reviews

Promote a mindset where teams proactively identify issues, take ownership of solutions, and continuously improve processes and execution standards.

Solution Execution & Technical Governance

Oversee execution of complex Salesforce im

Source: Riveron careers (Ashby)