Best suited to mid-level professionals with Zendesk and Shopify experience working in a 100% remote e-commerce support role.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Getwingapp via Lever
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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
E-commerce Customer Support Specialist (Zendesk & Shopify)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a E-commerce Customer Support Specialist (Zendesk & Shopify) to start immediately!
Duties and Responsibilities include but are not limited to:
Manage and clear the high-volume Zendesk email support queue
Process customer order entries
Handle product returns and exchanges
Categorize support tickets by issue for operational analysis
Qualifications:
- 3 to 5 years of experience (mid-level, able to work independently)
- Prior experience with Zendesk (required)
- Prior experience with Gorgias (required)
- Prior experience with Shopify (required)
Preferred (not mandatory):
- Experience with Loop Returns
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits:
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule: 9:00 AM – 6:00 PM EST
Location: This is a remote job
Salary Package :
- PHP 41,500
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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Source: Getwingapp careers (Lever)