Engineering Manager - Conversations

Gohighlevel
IN
On-site

Who this role is best for

Aimed at mid-level engineering managers comfortable with leading teams to build omnichannel inbox solutions in a remote-first global organization.

Best fit for

  • Engineering leaders with experience in high-scale messaging platforms
    — “Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily
  • Managers who thrive in product-centric engineering environments
    — “You're here to own the product surface that defines HighLevel
  • Technical leaders comfortable with distributed systems complexity
    — “With 250 terabytes of distributed data, 250+ microservices

Things to consider

  • Must lead teams building for global scale from day one
    — “our architecture is built for performance, resilience and long-term scalability

How to stand out

  • Demonstrate experience scaling messaging systems to billions of daily events
    — “2.5 billion message events daily
  • Showcase product leadership in unified communication platforms
    — “Build the omnichannel inbox that every business in the world wishes they had
  • Highlight distributed systems expertise in previous architecture decisions
    — “250 terabytes of distributed data, 250+ microservices
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · TeamLevel · Manager

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • built the omnichannel inbox
  • led the engineering team
  • optimized performance
  • integrated with other systems
  • improved customer satisfaction
Typical background
engineering managementsoftware developmentproduct ownership

Skills & requirements

Required

Engineering ManagementOmnichannel InboxAPI IntegrationMicroservicesPerformance OptimizationTeam LeadershipProduct Ownership

Preferred

AI IntegrationCustomer Experience Design

About the role

Original posting from Gohighlevel via Lever

About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

What are we hiring for?We're going to replace the inbox. All of it.Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.Conversations is the most-used surface in HighLevel — the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. It's where deals get closed, customers get answered, and businesses get run.We want to make it the only inbox a business will ever need.That's the bar. And you'll lead the team building it.

The MissionBuild the omnichannel inbox that every business in the world wishes they had — fast, reliable, intuitive, and deeply integrated with everything else our customers do.You're not here to manage tickets. You're here to own the product surface that defines HighLevel — and lead the engineers who'll build it into the category winner.

Source: Gohighlevel careers (Lever)

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