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JOB TITLE
Enterprise Account Manager (Client-Facing | Enterprise-Level Experience Required)
LOCATION
Remote
TIME ZONE
US Time Zones (EST–PST)
ROLE OVERVIEW
Our client is seeking a highly polished, enterprise-level Account Manager to own and grow relationships with high-value clients. This is a front-facing, video-heavy role for professionals who are confident on camera, understand executive-level communication, and take pride in representing a brand with credibility and professionalism. The Enterprise Account Manager will serve as a trusted partner to clients, managing ongoing relationships, driving expansion opportunities, and ensuring a premium, high-touch client experience.
KEY RESPONSIBILITIES
- Serve as the primary point of contact for enterprise-level client accounts
- Manage and grow long-term client relationships with a focus on retention and expansion
- Lead virtual client meetings, reviews, and presentations with senior stakeholders
- Identify upsell and cross-sell opportunities within existing accounts
- Act as a trusted advisor by understanding client goals, challenges, and success metrics
- Collaborate with internal teams to ensure seamless delivery and client satisfaction
- Maintain accurate account documentation, forecasts, and reporting in CRM systems
REQUIRED QUALIFICATIONS
- Proven experience as an Account Manager handling enterprise or high-value client accounts
- Demonstrated success managing long-term, client-facing relationships at a senior level
- Prior remote work experience is non-negotiable, including fluency with remote collaboration tools (e.g., Slack, Zoom, Google Workspace, CRM platforms); candidates must have ideally worked with US or UK-based companies—applications without this experience will not be considered
- Exceptional verbal communication skills with a confident, professional on-camera presence
- Ability to engage, influence, and build trust with senior and executive-level stakeholders
- Highly self-motivated, reliable, and capable of working independently in a remote environment
PREFERRED QUALIFICATIONS
- Experience managing enterprise or strategic accounts in B2B or service-based environments
- Background in consultative relationship management or post-sale account ownership
- Experience in industries where professionalism, presentation, and brand representation are critical
- Familiarity with structured account management or customer success frameworks
TOOLS & TECHNOLOGY
- CRM platforms (Salesforce, HubSpot, or similar)
- Zoom, Google Meet, or Microsoft Teams
- Slack and Google Workspace
- Proposal, contract, and e-signature tools (PandaDoc, DocuSign, or similar)
- Scheduling and account management tools
PLEASE NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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