Enterprise Payments Decision Science Director

Truist
Atlanta, US

Job Description

Position Type

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Essential Duties And Responsibilities

  • Serve as a thought leader who understands both business functions/operations and technology/data capabilities and has the ability to translate across both in order to expand the use of data driven insights to inform strategic direction while also expanding the questions that data is used to answer.
  • Lead a team of highly skilled senior‑level analytics professionals including Decision Science Managers with a focus on a distinctive competency as internal consultants leveraging business acumen, operational understanding and analytics capabilities to optimize business performance and enhance client experiences.
  • Perform full people management responsibilities including talent acquisition, coaching, and organization of analytics professionals possessing highly technical skills, an understanding of business processes, natural curiosity, and a drive to excellence in pursuit of business optimization and impact.
  • Drive integration of team culture (who we are), connection between analysis and strategic focus (how we win), and consistency in deliverables (what good looks like). Champion the use of tools to solve business challenges and deliver solutions that are timely, accurate, and repeatable.
  • Partner with Senior and Executive business leaders across supported business unit, as well as other Executive Lines of Business, to align business strategy with analytics capabilities, delivering insights that drive incremental business value.
  • Develop short and long‑term objectives for translating business strategies and emerging external trends to organizational and operational tactics and priorities to execute against Truist line of business objectives.
  • Stay abreast of latest technology, analytical concepts, and trends in the market and identify implementation or consultative opportunities for advancements into new and/or existing processes.
  • Foster communication and partnership across all levels of the organization including engagement with Senior Leadership and C‑Suite, Truist Executive Leadership Team. Responsible for stewarding relationships, delivering on promises, and building trust with partners while delivering on LOB and company goals.
  • Pursue business outcomes valued through increased revenue and/or efficiency leveraging data‑driven insights powered by analytics in support of enhanced decision‑making. Focus on continuous improvement in decision science delivery, leveraging quantitative analysis techniques, including machine learning, in pursuit of business optimization and impact.
  • Represent assigned business group in various forums, work streams, and Executive reviews. Cultivate relationships with leadership of the Enterprise Data Office and federated analytics teams to drive efficient decision science delivery against shared objectives.
  • Exercise sound judgment, risk management, and foster a client‑centric culture throughout design, development, and deployment practices.

Qualifications

  • The incumbent must demonstrate a combination of academic aptitude, quantitative skills, business acumen, working knowledge of transaction processing application software, application processing systems, and collection inventory systems, strategic and creative thinking, and excellent written and verbal communications skills.
  • Bachelor’s degree and 15 years of progressive experience, or equivalent education and related training in Banking, Finance, Decision/Data Science, Analytics, Computer Science, Applied Mathematics, or Engineering.
  • Broad and in‑depth expertise of data and analytics as a professional discipline, 10 years of analytics leadership experience with a diverse project focus and demonstrated results.
  • Ability to lead and manage performance of large scale teams against financial and operational objectives.
  • Must be a people leader, able to manage Decision Science Managers and individual contributors in a cross‑functional and collaborative team environment including teammates coaching, mentoring and career development.
  • Robust understanding of key business processes and strategies.
  • Demonstrated ability to engage and manage a diverse set of internal business partners, product sets, and projects, translating business strategies and emerging external trends to organizational and operational tactics and connecting insights with execution and business impact.
  • Ability to influence and negotiate with other Senior Leaders in light of their unique perspectives and competing priorities.
  • Innovative and strategic thinker with a strong bias to action and focus on quantifiable business impact; Ability to lead significant cross‑functional initiatives including deployment of advanced analytics (AI/ML) capabilities.
  • Experience in managing multiple teams/projects with tight deadlines in a collaborative environment; Ability to pivot and align

Skills & Requirements

Technical Skills

Data driven insightsMachine learningAi/mlAdvanced analyticsLeadershipCommunicationTeam managementStrategic thinkingFinanceHealthcare

Employment Type

FULL TIME

Level

Mid-Level

Posted

5/1/2026

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