Executive Assistant I, CEO

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

ROLE OVERVIEW

The Office of the CEO (OCEO) is a lean, high-impact function designed to maximize executive leverage and ensure the CEO’s time, energy, and attention are focused on the highest-impact work.

As an Executive Assistant I, you are the CEO’s primary in-person support, working Monday-Friday from our Fairfield and/or Oakland offices based on the CEO’s schedule, with required travel to our upcoming San Francisco office. This is an execution-focused role, translating the Senior Executive Assistant’s planning into seamless, real-time support -- managing logistics, transitions, and day-of needs to keep the CEO on time, well-supported, and focused on leadership and decision-making.

You work in close coordination with the Senior Executive Assistant and Head of the OCEO, ensuring planned priorities are executed seamlessly on the ground. This role is ideal for someone who is highly reliable, proactive, and energized by being physically present to support a fast-moving executive.

WHAT YOU’LL DO

IN-PERSON CEO SUPPORT & TIMEKEEPING

• Serve as the CEO’s primary on-site support in Fairfield and Oakland offices

• Keep the CEO on schedule throughout the day, actively managing transitions between meetings

• Monitor time in real time; flag delays, overruns, or schedule risks as they arise

• Help ensure meetings start and end on time whenever possible

PHYSICAL LOGISTICS & DAILY READINESS

• Manage food, beverages, and basic office needs during the workday

• Handle errands, supplies, and ad-hoc logistical requests to keep the day running smoothly

• Support office setup, readiness, and day-of execution for meetings and engagements

• Drive the CEO as needed between offices, meetings, and other business engagements

COORDINATION WITH SENIOR EXECUTIVE ASSISTANT

• Execute against the calendar, travel, and priorities set by the Senior Executive Assistant

• Communicate real-time updates, constraints, or changes back to the Senior EA

• Ensure on-the-ground realities (timing, traffic, energy, logistics) are reflected in calendar adjustments

OPERATING PLAYBOOK ADHERENCE & FEEDBACK

• Follow and reinforce the operating playbook for in-person CEO support

• Provide feedback to improve standards, routines, and workflows over time

WHAT WILL HELP YOU SUCCEED

• 2+ years in administrative, personal assistant, or in-person support roles

• Present: Comfortable being physically available and responsive throughout the day

• Organized: Strong attention to detail and time awareness

• Service-Oriented: Proactive, flexible, and calm under pressure

• Discreet: Trustworthy with sensitive information and personal logistics

• In-Person Ready: Available to work from Bay Area offices (primarily Fairfield, and also Oakland and San Francisco)

BENEFITS AND WORK ENVIRONMENT

At Promise, we invest in our team’s well-being, growth, and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our company’s success.

• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.

• Onsite: This role is expected to be in office 5 days per week.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.