Executive Assistant III, CEO

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

ROLE OVERVIEW

The Office of the CEO (OCEO) is a lean, high-impact function focused on maximizing executive leverage and ensuring the CEO’s time, energy, and attention are directed to the highest-impact work. As the Senior Executive Assistant, your mandate is clear: calendar, communications, briefings, and executive travel. You will also create and maintain an operating playbook for your role – documenting standards, decision principles, and workflows to ensure consistency and scalability.

You serve as a trusted partner to the Head of the OCEO and work in close, daily partnership with the CEO. Through strong judgment, anticipation, and thoughtful trade-offs, you design and manage the CEO’s time, information, and travel as an integrated operating system—ensuring the CEO is consistently prepared, protected from noise, and positioned to lead with clarity and impact. This role requires exceptional discretion and is ideal for someone who thrives in high-stakes environments and understands that disciplined control of time, information, and movement enables exceptional leadership.

This role is in person, Monday-Friday, across our Fairfield and Oakland offices, aligned with the CEO’s daily schedule. Travel to our upcoming San Francisco office will also be required.

WHAT YOU’LL DO

CALENDAR MANAGEMENT

• Own the CEO’s calendar end-to-end as a strategic operating system

• Make independent trade-offs to prioritize the highest-leverage meetings and relationships

• Anticipate preparation, travel, recovery, and focus needs when scheduling

• Protect deep work time and ensure the CEO’s energy is sustainably managed

• Coordinate seamlessly with internal leaders and external partners

COMMUNICATIONS

• Own and manage the CEO’s inbound and outbound communications – including email, phone calls, texts, and messaging platforms – with discretion, judgment, and clarity

• Triage incoming communications, surface what matters, and filter noise across all channels

• Draft, edit, and send executive-level responses on the CEO’s behalf when appropriate

• Track follow-ups and ensure critical threads close cleanly, regardless of channel

• Maintain strict confidentiality and trust across highly sensitive communications

BRIEFINGS

• Prepare concise briefs, context, and pre-reads for all key meetings

• Synthesize information from across the company so the CEO enters meetings informed and aligned

• Highlight decision points, risks, and opportunities ahead of time

• Ensure materials are clear, timely, and calibrated to the CEO’s preferences

TRAVEL

• Own end-to-end scheduling and coordination of the CEO’s business travel

• Design travel itineraries that align with calendar priorities, preparation needs, and recovery time

• Coordinate flights, ground transportation, lodging, and meeting logistics in close alignment with the calendar

• Anticipate risks, contingencies, and tight transitions; proactively adjust plans as needed

• Ensure the CEO is fully briefed and prepared for meetings before, during, and after travel

• Partner with the Associate EA or other support as needed for on-the-ground execution

OPERATING PLAYBOOK

• Create and maintain an operating playbook for calendar, email, briefing, and travel workflows – including decision principles, preferences, and escalation paths

WHAT WILL HELP YOU SUCCEED

• 7+ years supporting C-suite executives in fast-paced environments

• Judicious: Excellent judgment and comfort making decisions independently

• Focused: Values clarity, prioritization, and depth over task volume

• Communicative: Strong written skills; able to distill complexity into clear briefs

• Discreet: Highly trustworthy with sensitive information

• In-Person Ready: Available to work from Bay Area offices (primarily Fairfield, and also Oakland and San Francisco)

BENEFITS AND WORK ENVIRONMENT

At Promise, we invest in our team’s well-being, growth, and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our company’s success.

• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.

• Onsite: This role is expected to be in the office 5 days per week.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.