Position: Field Service Engineer Advanced Sterilization Products Queens, NY, United States Posted 2 hours ago
Location: New York
Remote## Field Service Engineer Queens, NY, United States
- Location:
- Long Island, NY / Flushing, NY / Queens, NY
- Travel:
- Local and regional travel within assigned territory, occasional overnight stays
- On-Call:
- Rotating weekend coverage required
As a Field Service Engineer at ASP, you’ll play a critical role in ensuring hospitals and surgical teams have life-saving sterilization equipment that works flawlessly. You’ll be the technical expert on-site, solving complex problems, maintaining critical systems, and directly impacting patient safety and clinical outcomes. This is a hands-on, highly autonomous role with a clear career path, professional development opportunities, and the chance to work with cutting-edge medical technology.
- RESPONSIBILITIES:
- Partner with sales and clinical education field team to deliver our customers with high value business solutions that drive customer loyalty and sustain ASP’s installed base. Work as a part of a multi-functional work group.
- Manage all responsibilities of primary territory, including compliance and documentation requirements.
- Schedule and perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
- Performs preventive maintenance and documents performance and maintenance records on equipment.
- Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service business division.
- Provide support to customers related to emergency service. Respond to customer requests for emergency service.
- Determines cause(s), troubleshoots and takes corrective action.
- Finish the assigned training and documentation within assigned dates.
- May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.
- Devises project plans for the installation-planning phase of new equipment
- Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction
- Successfully complete activities within the Service Management System (Siebel) through daily updates and documentation
- Responsible for processing RMA returns to support individual usage of supporting parts and equipment
- Manage personal “trunk” inventory and complete required audits to support thereof
- Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer satisfaction issues arise.
- Provide insights/suggestions for design improvement opportunity.
- Beta site support/installation
- Additional responsibilities assigned as needed
- Physical demands:
- Able to lift 80 lbs. to a height of four (4) feet
- Operate company vehicles
- Sitting/driving for long periods of time
- Occasional airline travel
- Excessive standing, bending and stooping.
- Work environment:
- Home office (10%) and hospital/surgery center environments (90%)
- Adheres to customer protective, safety, and security protocols
- This position requires on-call responsibilities including weekend call coverage on a rotating basis.
- EDUCATION:
- **
- Required:
- High School diploma with 3 years proven experience in customer support/customer relations/technical support or Associates’ Degree with 3 years related work experience
- Minimum of two (2) years customer service experience
- Preferred:
- Two (2) year degree in electronics, technology, computer science, electrical engineering or other related major
- Four (4) years work experience in a related field (Medical Device)
- Experience working in a field service environment
- KEY
SKILLS REQUIRED:
- Demonstrate excellence in providing customer service.
- Highly motivated to achieve top level customer satisfaction in all accounts.
- Ability to perform successfully in a matrix/team environment applying excellent verbal and written communication, time management and teamwork skills
- COMPUTER
SKILLS:
- Experience using office based and customized computer programs/applications for territory…