Field Service Engineer - Bioscience, London

Job Description Summary

As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first-class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry.

As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instrument portfolio (Cell Analyzer, Cell Sorter & Cell Imaging (https://www.bdbiosciences.com/en-gb/products/instruments)) and our sample preparation instrumentation(https://www.bdbiosciences.com/en-gb/products/instruments/sample-prep-systems).

Territory: London

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.  

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Main responsibilities will include:

• Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
• You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
• You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
• You will determine the most cost-effective repair/solution to ensure minimum downtime.
• Perform instrument certifications (IQ/OQ).
• Actively manage your car stock, ensuring all necessary spare parts and tools are available.
• Effective management of technical escalations.
• Works toward service metrics as defined by the Service Organization

About you:

• HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
• A proactive approach with the ability to take lead if the situation requires it.
• IT knowledge
• Flow Cytometry experience is a plus
• Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
• The ability to process knowledge across multi-modular and diverse product ranges
• Deliver high levels of customer service
• Full UK driving license
• Currently living within a daily commutable distance of Central London.

Physical demands:

• This is a full-time position, with evening work required as job duties demand.
• This job entails traveling to and from a customer site each day.
• An individual should be able to lift 12-15kgs, and be able to work in a standing position for a prolonged period of time.

Salary range for the role: £45,000 - £55,000 + bonus + benefits

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determ