Field Service Engineer - East London/Essex

Role: Field Service Engineer

Type: Permanent

Pay: £35,000 per annum

Hours: Monday–Thursday 8:30am–4:30pm, Friday 8:00am–4:00pm, On-call rota: 1 week in every 6 (paid)

Location: East London/Essex

I’m supporting a well-established engineering and manufacturing business that, due to continued growth within their Field Service division, is looking to appoint a Field Service Engineer. This is a customer-facing, hands-on role where you’ll be at the frontline of the business, delivering high standards of service and technical support across critical environments.

As the Field Service Engineer, you’ll be responsible for providing market-leading technical support across the company’s full product range. You’ll work primarily within hospitals, prisons, and universities, supporting a mix of electrical and mechanical systems, with a particular focus on fire alarm systems and CCTV systems.

The role is field-based, supported by a strong internal team, and offers excellent earning potential through paid travel time, overtime, and on-call allowances.

Field Service Engineer

Job Description

Deliver high-quality technical support and customer service across their product range.

Diagnose, repair, and maintain electrical and mechanical systems in the field.

Identify and report product faults, early failures, and corrective actions.

Improve efficiency through high first-time fix rates and reduced return visits.

Work closely with internal teams to improve service performance and customer satisfaction.

Field Service Engineer

Essential Experience/Skills/Qualifications

Experience in a field service or technical support role

Experience working with fire alarm systems and/or CCTV systems

Customer-facing experience with a strong service-driven mindset

Basic knowledge of electrical and communication systems

Full UK driving licence and eligible for DBS clearance

Field Service Engineer

Benefits

Company car and on-call allowances.

25 days holiday plus bank holidays (rising with service).

Pension scheme, death-in-service benefit, and bonus scheme.

Health, wellbeing, share scheme, and regular company events.

If you feel you’re a good fit for this position, please click ‘apply