Ensure that all service agreements and warranty obligations are met and surpassed
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at Intuitive facilities, training centers, and hospitals
Troubleshoot, diagnose, and repair all Intuitive products
Coordinate and perform system and hardware delivery and installation
Maintain all Intuitive-provided items and assets
Support and collaborate with Intuitive teams to facilitate company goals
Complete all required or assigned training
Requirements:
Demonstrated ability to work effectively as part of a team
Demonstrated ability to identify, analyze, and resolve technical issues efficiently
Strong time management skills
Ability to Travel up to 75%
Willingness to perform ad hoc tasks assigned by management
Reside within a reasonable distance, typically within 30 miles, of the assigned territory location
Ability to work a flex shift, second shift, or other type of shift as required
Minimum 1-3 years of Field Service Experience preferred
Minimum of an Associate’s degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems required
Good written and oral communication skills
General computer skills
Comfortable working off hours with limited support
Excellent administrative and record keeping skills
Benefits:
Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities
Skills & Requirements
Technical Skills
Field service experienceAssociate’s degree in related fieldTroubleshooting electro-mechanical systemsGeneral computer skillsTeamworkTime managementCommunicationAdministrationRecord keeping