Field Service Engineer: Remote Role with Exciting Travel Opportunities

Elevate your career as a Field Service Engineer supporting cutting-edge genomic technologies across Canada. Bring your passion for customer service and technical skills to address complex instrumentation issues effectively.

This remote position involves providing full service to next-generation sequencers, including installations and maintenance. Your role will require identifying root causes of instrument failures and delivering solutions in a timely manner. You will collaborate with diverse teams while using CRM software to document and streamline service activities.

Key Responsibilities:

• Conduct onsite installations and technical support
• Identify and resolve product issues with a focus on customer satisfaction
• Maintain accurate records in service CRM systems
• Handle spare parts management and inventory accurately
• Exhibit technical knowledge in customer interactions

Requirements:

• Bachelor’s Degree in Field Service Engineering or related field
• Experience with complex laboratory equipment preferred
• Capable of troubleshooting software and hardware issues
• Strong organizational and relationship-building skills
• Effective communication skills for technical writing

Join a dynamic team that contributes to scientific advancements with impactful technology.

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