Field Service Engineering

At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. The Field Service Engineer for Beckman Coulter Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. This position is part of the Service Organization and will be fully remote. You will be a part of the Field Service Team reporting to the LEADER and responsible for ensuring optimal performance of Beckman Coulter equipment. This position services the INSTRUMENT in a fast-paced environment, where you will enjoy the challenge of identifying solutions, excel in an autonomous role, and work to build a world-class service organization.

Work independently to handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.

Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.

Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.

Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.

Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.

1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).

unassisted (tools, replacement parts, consumables, etc.).

Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity.

2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications, and/or service repair.

Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.

A technical college major such as biomed, engineering, or related.

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