Field Service Engineering Tech

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting‑edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations by providing the on‑site support and maintenance of Agfa DR/ imaging products.

Major responsibilities are to drive customer satisfaction through the maintenance of Agfa DR support and x‑ray room/ imaging services offerings to the customer. What You'll Do: Manage all AGFA imaging equipment in assigned territory. To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins

Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits.

Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team.

Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory.

Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).

Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on.

Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations.

Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.

Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams.

Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems.

Installs software, hardware and executes performance analysis as needed for DR and imaging.

Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation.

Who You Are: Bachelor's Degree in a technology field

MCSE, Network +, and CIIP Certifications are also a plus.

5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems.

Experiences with electronic and electromechanical systems are also required.

Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.

Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.

Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.

Strong customer service skills in interacting with both internal and external customers.

Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).

Excellent understanding of the technical services business, product launch process and healthcare environment.

Must be eligible to travel overnight both within the US and Canada.

Experience with and understanding of DR support and x-ray room experience

Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).

(Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and