Field Service Specialist

Job Title: FSO Engineer-L2

Job Location: Malden, MA

Job Tye: Contract

Rate: $23/hr-$27/hr

Key Responsibilities

As an EUC Field Services Engineer L2, your primary responsibilities include:

Technical Support and Troubleshooting

● Provide second-level support for end-user computing devices such as desktops, laptops, tablets, and peripheral equipment.

● Diagnose and repair hardware and software problems, including application errors, network connectivity issues, and system configuration challenges.

Deployment and Maintenance

● Assist in the rollout of new devices, ensuring proper configuration and compatibility with existing systems.

● Conduct routine maintenance and updates for end-user devices, ensuring compliance with organizational policies and standards.

● Install and configure software applications, operating systems, and security patches.

Customer Service and Communication

● Maintain clear and professional communication with end-users to provide updates, guidance, and resolutions to their queries.

● Educate users on best practices for device usage, security protocols, and troubleshooting techniques.

● Document resolutions, create guides, and contribute to the knowledge base for common issues.

Required Skills and Qualifications

Technical Expertise

● Proficiency in troubleshooting hardware and software for Windows, macOS, and Ubuntu.

● Experience with Active Directory, Office 365, VPNs, and other enterprise-level tools.

● Knowledge of ITIL practices and principles for effective incident and problem management.

● Familiarity with imaging tools, remote support tools, and ticketing systems.

Interpersonal Skills

● Strong communication skills to effectively interact with users, team members, and management.

● Ability to manage time efficiently and prioritize tasks in a dynamic environment.

● Customer-centric approach with a focus on delivering high-quality services.