Field Service Technician - Commercial Site Team

Figure AI

Reno, US

On-site

Who this role is best for

Best suited to mid-level technicians with hands-on robotics experience who thrive in customer-facing site operations.

Best fit for

Technicians comfortable diagnosing both electrical and mechanical systems in field conditions.
— “Proficient in troubleshooting mechanical, electrical and software-based issues”
Candidates who document processes while working under time pressure.
— “Ability to work under short timelines when needed”
Field service professionals experienced with commercial hardware deployments.
— “ensuring that both the robots and their supporting hardware are operational”

Things to consider

Physical capability to handle 50lb components is mandatory.
— “Ability to remove and replace mechanical components up to 50lbs”
On-site customer interactions are inherent to the role.
— “Experience in customer-facing positions”

How to stand out

Showcase specific instances where you improved diagnostic procedures.
— “Develop tools and document diagnostic procedures for process improvement”
Highlight cross-team collaboration with engineering departments.
— “Work closely with engineering, build, validation and fabrication teams”
Demonstrate experience with torque tools and schematic reading.
— “Ability to read PCB and Harness schematics”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · IndividualLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful maintenance and repair of robots
optimized customer-site operations

Typical background

field servicerobotics engineering

Skills & requirements

Required

RoboticsElectrical EngineeringMechanical EngineeringTroubleshooting

Preferred

CADFabricationDAQ Systems

Stack & domain

Cmd PromptGoogle SuiteScopeDigital MultimeterCurrent ProbesTorque ToolsMechanical AssemblyPcb And Harness SchematicsFull System Architecture Diagnostic ExperienceCatiaFabrication ExperiencePcb Rework ExperienceDaq System Implementation ExperienceSmall Brushless Motor ExperienceHarmonic DriveClutchesTorque/force SensorRobotics ExperienceJiraConfluenceSlackIpc 610Ipc 620J-std-001

About the role

Original posting from Figure AI via Greenhouse

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA, but this role will be based at one of our customer sites in Reno, NV.
We are looking for a Field Service Technician to compliment our superstar team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. This role is unique, you will be on the front line during commercial deployments, ensuring that both the robots and their supporting hardware are operational and optimized for customer-site.
Responsibilities: 
Responsible for the maintenance of humanoid robots and necessary site infrastructure at commercial or residential locations.
Perform routine maintenance and inspections of the humanoid robot fleet
Proficient in troubleshooting mechanical, electrical and software-based issues
Work closely with engineering, build, validation and fabrication teams to resolve issues quickly
Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.
Maintain detailed and accurate records of all maintenance and repairs
Develop tools and document diagnostic procedures for process improvement
Ability to follow assembly documentation
Ability to work under short timelines when needed
Experience in customer-facing positions
Requirements: 
3+ years experience working with complex systems
Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s
Familiarity with electrical hardware based diagnostic tools such as but not limited to Scope, Digital MultiMeter, Current Probes
Familiarity with torque tools and mechanical assembly
Ability to read PCB and Harness schematics 
Full system architecture diagnostic experience and organized diagnostic processes 
Ability to remove and replace mechanical components up to 50lbs
Great attitude and excited to face challenges
Valid drivers license and clean driving record
Bonus Qualifications:
Catia or CAD based program experience
Fabrication experience
PCB Rework experience
DAQ system implementation experience
Small brushless motor experience
Harmonic drive, clutches, torque/force sensor  knowledge
Robotics experience
Experience using Jira, Confluence, Slack
IPC 610, 620 or J-Std-001
The US base salary range for this full-time position is between $35 - $50/hr. 
The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.

Source: Figure AI careers (Greenhouse)